Audreyanna Destaercke

my role as a waitress supervisor at hometown cafe and catering comes with a lot of responsibilities.

• Supervised waitstaff to ensure quality customer service and satisfaction.
• Performed opening and closing duties including setting up dining areas, restocking shelves, cleaning kitchen equipment.
• Resolved customer complaints in a timely manner with professionalism.
• Monitored cash register operations during shifts for accuracy of transactions.
• Monitored employee performance, identified areas of improvement, and provided feedback.
• Checked stock levels throughout the day to ensure adequate supplies were available at all times.
• Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.
• Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
• Explained goals and expectations required of trainees.
• Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
• Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
• Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Coached staff on strategies to enhance performance and improve customer relations.
• Promoted safe working conditions by monitoring safety procedures and equipment.
• Delegated work to staff, setting priorities and goals.
• Most importantly make sure customers leave happy and satisfied is a big one.