Diana Oliva
Portland,OR
Summary
I’m a bilingual Portland-based medical interpreter, health assistant, writer, and office worker focused on bringing progressive solutions to community organizations and businesses.
Healthcare professional with solid foundation in patient care coordination, consistently ensuring smooth operations and patient satisfaction. Proven ability to collaborate effectively with medical teams and adapt to dynamic healthcare environments. Known for excellent organizational skills and patient-focused approach.
Overview
3
3
Languages
1
1
Certification
12
12
years of professional experience
Work History
Bilingual Health Assistant
Central City Concern, Old Town Clinic
Portland, Oregon
03.2025 - 07.2026
- Oversaw initiatives impacted by budgetary constraints imposed by City of Portland.
- Executed contact record management and scheduling tasks via Epic software, ensuring seamless coordination among five primary care providers, three residents, and one psychiatric mental health nurse practitioner.
- Streamlined authorization processes by drafting and submitting prior authorizations for patients, while maintaining an average typing speed of 80 words per minute.
- Executed live interpretation for medical consultations, effectively translating Spanish lab results and post-exam updates to support patient communication and care.
- Provided patient support through effective communication and empathetic care in diverse clinical settings.
- Assisted healthcare professionals with patient intake, documentation, and follow-up processes to enhance service delivery.
- Trained new staff on operational protocols and best practices for patient engagement and care coordination.
Bilingual Outreach Specialist
Multnomah County Health Department
Portland, OR
11.2022 - 05.2023
- Supported community initiatives through a temporary position funded by the American Rescue Act during the COVID-19 pandemic.
- Coordinated outreach efforts to link over 3000 individuals with available unclaimed funds, enhancing community support through the American Rescue Plan Act and Health Department resources.
- Conducted comprehensive outreach to marginalized populations and non-English speakers, leveraging cold-calling and cultural insights to enhance access to county services and resources.
- Designed and launched targeted outreach initiatives aimed at improving community health knowledge.
- Coordinated with community organizations to enhance health education outreach efforts.
- Designed and delivered comprehensive training programs aimed at empowering community health workers and volunteers.
Temporary Patient Care Coordinator
Multnomah County Immunization Clinic
Portland, OR
12.2024 - 02.2025
- Managed responsibilities within a temporary position, ensuring compliance with funding limitations prior to medical exclusion timeline.
- Oversaw patient scheduling processes, monitored health records, and conducted insurance verifications using Epic software to enhance operational efficiency.
- Streamlined appointment scheduling for approximately 500 families by fielding inquiries via phone and email regarding free and low-income vaccination clinic services.
- Managed translation of medical documents and interpreted conversations during appointments and phone calls to ensure accurate information exchange.
- Coordinated patient appointments, ensuring optimal scheduling and resource allocation.
- Implemented streamlined check-in processes to enhance patient flow and reduce wait times.
- Educated patients on vaccination schedules, fostering greater understanding of immunization importance.
- Organized community health events, raising awareness about preventative care and healthy lifestyle choices.
Communications & Development Coordinator
Community Alliance of Tenants
04.2016 - 12.2020
- Achieved grant compliance and support for nonprofit functions. Advanced funding proposals to bolster organizational sustainability. Concluded role following non-renewal of necessary grant funding.
- Conducted outreach and informational sessions to inform renters about their rights, fostering a supportive environment for tenants in various circumstances.
- Developed a comprehensive navigation framework for clients to identify suitable housing options that address mental health, addiction recovery, and medical needs. Executed HIPAA-compliant procedures in the creation of renters' rights hotline scripts to enhance client support.
- Developed and implemented digital communication strategies for renters' rights hotline, facilitating direct contact for thousands of new renters.
- Crafted and deployed comprehensive outreach strategies focused on improving tenant engagement and informing residents about their housing rights.
- Supported executive leadership in setting annual fundraising goals based on historical data analysis of donor trends and projections.
- Developed training programs for new hires in the development department, ensuring a smooth transition into their roles at the organization.
- Created in-depth training manual for all employees.
Bilingual Member Services Agent
Gridworks
Portland, OR
01.2020 - 02.2020
- Coordinated finalization of Ride to Care services in response to Gridworks' operational shutdown.
- Coordinated sunsetting of non-emergency medical transportation service for Oregon Medicaid patients, providing clear communication regarding continued service options.
- Coordinated real-time translation and interpretation efforts to bridge communication gaps between patients, medical staff, and transport providers during vital medical travel arrangements.
Legal Assistant
Squires & Associates
Portland, OR
02.2014 - 04.2016
- Managed transition processes following termination of state contract for indigent defense position.
- Facilitated successful communication for clients through expert Spanish interpretation in legal contexts. Streamlined administrative processes for legal teams, improving workflow and productivity. Created a positive first impression by managing reception operations effectively.
- Coordinated and prepared essential paperwork to ensure timely handling of drug plea negotiations, probation violations, and misdemeanor case resolutions.
- Analyzed and reported case data and outcomes to ensure compliance with local state contracts.
- Analyzed legal precedents and statutes to provide attorneys with critical insights for effective case development.
- Drafted and reviewed legal correspondence, ensuring accuracy and compliance with regulations.
- Trained new staff on office procedures and software applications to maintain operational consistency.
- Assisted in trial preparation by organizing exhibits, preparing witness lists, and coordinating trial logistics.
Education
BA - English and Creative Writing
Reed College
05.2009
Skills
- Critical thinking skills
- Spanish fluency
- Knowledge of community services and programs
- Exceptional communication
- HIPAA compliance
- Appointment scheduling
- Organizational skills
- Patient relations
- Insurance verification
- Proficient in Epic
- Medical data collection
- Patient outreach and Follow-up
Certification
Adult and Pediatric First Aid/CPR/AED - American Red Cross Certified through 3/23/2027
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
German
Limited Working
Timeline
Bilingual Health Assistant
Central City Concern, Old Town Clinic
03.2025 - 07.2026
Temporary Patient Care Coordinator
Multnomah County Immunization Clinic
12.2024 - 02.2025
Bilingual Outreach Specialist
Multnomah County Health Department
11.2022 - 05.2023
Bilingual Member Services Agent
Gridworks
01.2020 - 02.2020
Communications & Development Coordinator
Community Alliance of Tenants
04.2016 - 12.2020
Legal Assistant
Squires & Associates
02.2014 - 04.2016
BA - English and Creative Writing
Reed College