Diana Oliveros
Los Angeles,CA
Summary
Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Service Coord I Outreach ICMS
Step Up On Second
Los Angeles, California
05.2025 - 06.2026
- Prepared clients for permanent housing placement by gathering required identification and eligibility paperwork.
- Provided individualized resource referrals based on client needs, including healthcare, housing, and social services.
- Referred clients to appropriate programs such as mental health services (DMH), substance use treatment, income services (e.g., CBEST), and interim housing.
- Collaborated with external agencies and service providers to enhance client care and facilitate housing placement.
- Transported clients to medical, social service, and housing-related appointments to ensure continuity of care.
- Supported clients in completing housing application and navigating eligibility processes.
- Ensured compliance with program and confidentiality requirements through accurate and timely case documentation in CHAMPS.
Case Manager
Behavioral Systems Southwest
Los Angeles, California
01.2024 - 04.2025
- Provided comprehensive case management services within a transitional housing program supporting individuals on parole.
- Conducted intake assessments for incoming clients to identify and prioritize behavioral health, substance use, and reentry needs.
- Monitored client progress and developed individualized care plans to support successful reintegration.
- Collaborated with parole officers to review client progress, address substance use and behavioral concerns, and ensure compliance with parole conditions.
- Linked clients to essential community resources, including housing, treatment programs, and employment services to enhance their reintegration.
- Facilitated client reintegration into the community by addressing barriers and promoting stability through tailored support.
- Maintained accurate, timely weekly case notes and documentation.
- Reported drug test results and client updates through the Automated Reentry Management System (ARMS).
Education
Bachelor of Arts - Sociology
California State University, Los Angeles
Los Angeles, CA06-2023
Associate of Arts - Social & Behavioral Science
Los Angeles City College
Los Angeles, CA06-2021
Associate of Arts - Arts & Humanities
Los Angeles City College
Los Angeles, CA06-2021
Skills
- Case management
- Community outreach
- Crisis intervention
- Interagency coordination
- Program compliance
- Documentation compliance
- HIPAA and confidentiality practices
- Bilingual: English and Spanish
- Time management and multitasking
- Problem-solving and critical thinking
- Team collaboration
Timeline
Service Coord I Outreach ICMS
Step Up On Second
05.2025 - 06.2026
Case Manager
Behavioral Systems Southwest
01.2024 - 04.2025
Bachelor of Arts - Sociology
California State University, Los Angeles
Associate of Arts - Social & Behavioral Science
Los Angeles City College
Associate of Arts - Arts & Humanities
Los Angeles City College