Diana Orenday
Smyrna,GA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Surgery Scheduler
Resurgens Surgery Center - Ambulatory Center
08.2022 - Current
- Organize and manage all aspects of the surgery schedule for 25 surgeons
- Communicated surgery schedules to surgeon offices
- Worked directly with OR manager and director of the facility
- Made sure all outpatient procedures had all the proper authorizations
- Ensure that all special equipment were listed for each procedure
- Cross trained in each part of the business office, front desk, posting payments, billing, A/R
- Prepared and processed patient referrals and transfer requests.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Processed medical insurance claims and payments.
- Managed office bookkeeping with insurance billing and patient payments.
- Strong organizational skills and ability to multi-task.
Receptionist/Procedure Coordinator
Premier Primary Care Medicine
08.2019 - 08.2022
- Distribute forms and paperwork to patients and check over to ensure required fields are completed properly daily
- Prepares correspondence, presentations, email communications, and excel spreadsheets
- Complete scheduling duties and organized phone calls and appointments on a daily basis
- Answering calls 120+ patients and communicating with providers
- Secure daily office policies by following procedures, supervising logbooks, and issuing visitor badges
- Perform daily other clerical receptionist duties such as filing, photocopying, transcribing and faxing
- Interpreted various points of patient interaction to support clinic operations such as anticipate patient visits with providers once a week
- Establish and sustain effective business relationships with external and internal customers, improving communication between customers and company once a day.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Trained team members on new hotel services and products to support promotional efforts.
Surgery Scheduler/Billing Assistant
Premier Orthopedics & Sports Medicine
09.2016 - 08.2019
- Manage office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
- Notified weekly schedules outside resources (cell saver) for individualized case requests by physicians
- Coordinated weekly with physicians, patients and insurance companies to update schedule
- Monitored weekly patients medical charts and received information through clinical staff members for surgical authorizations
- Establish and sustain effective business relationships with external and internal customers, improving communication between customers and company once a day
- Perform daily other clerical receptionist duties such as filing, photocopying, transcribing and faxing.
- Worked with multiple departments to check proper billing information.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Used data entry skills to accurately document and input statements.
- Handled account payments and provided information regarding outstanding balances.
General Manager
Panda Express
01.2013 - 09.2016
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Executive Assistant
KYR Dental Staffing
07.2011 - 12.2012
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Answered high volume of phone calls and email inquiries.
- Worked with CEO to initiate new projects and assist in various processes.
- Took notes and dictation at meetings.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
Education
Associates of Science, Business Administration - Finance
Georgia State University, J. Mack Robinson College of Business
Atlanta, GA12.2024
High School Diploma -
Campbell High School
Smyrna, GA05.2011
Skills
- Accounting Principles Understanding
- Account Reconciliation
- Cash Flow Management
- Past Due Balance Management
- Payment Requests
- Time Management
- Project Management
- Strong understanding of mathematics, statistics, algebra, geometry
Certification
ServSafe Food Handler 5 Year Certificate, The ServSafe Manager Certification verifies a manager or person-in-charge has sufficient food safety knowledge to protect the public from food-borne illness.
Projects
Atlanta Humane Society/Foster Care Volunteer, 01/2017- 07/2017, Volunteered to foster puppies, for a couple of months; fostering provides temporary care to shelter animals need to live in a safe home environment prior to adoption. The duties are to feed and water the dogs, walk dogs, and clean kennels. Manages on a weekly to help local shelters sustain levels of animals and obtain more animals. It allows the pets to live in a real home while waiting for adoption. Foster parents can enjoy the joy and pleasure of helping a pet in need.
Leadership And Activities
Rifle Team, Smyrna, GA, Varsity Team Captain, Update weekly training schedule for the Rifle Marksmanship Team. Administer weekly maintenance and care of the JROTC rifle range. Maintain weekly accurate records of attendance at practice and the scores of each shooter on every target field. Lead, support, inspire and represent the members of the appointed team fairly at all times during the matches on a weekly basis. Positive attitude towards teammates, opponents and coaches.
Timeline
Surgery Scheduler
Resurgens Surgery Center - Ambulatory Center
08.2022 - Current
Receptionist/Procedure Coordinator
Premier Primary Care Medicine
08.2019 - 08.2022
Surgery Scheduler/Billing Assistant
Premier Orthopedics & Sports Medicine
09.2016 - 08.2019
General Manager
Panda Express
01.2013 - 09.2016
Executive Assistant
KYR Dental Staffing
07.2011 - 12.2012
Associates of Science, Business Administration - Finance
Georgia State University, J. Mack Robinson College of Business
High School Diploma -
Campbell High School
ServSafe Food Handler 5 Year Certificate, The ServSafe Manager Certification verifies a manager or person-in-charge has sufficient food safety knowledge to protect the public from food-borne illness.
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