Diana Oros
Fowler,Ohio
Summary
Results-driven Shift Manager with strong skills in cash handling, decision-making, and team leadership. Successfully supervised daily operations and improved staff training, ensuring adherence to quality standards while enhancing customer loyalty.
Overview
2027
2027
years of professional experience
Work History
Shift Manager, Bookkeeper
Quinn's Market
Farmdale, OH
06.2021 - Current
- Supervised daily operations to ensure staff adherence to quality and safety standards.
- Managed over 50 customer calls per day.
- Trained new employees on store policies, customer service techniques, and inventory management systems.
- Coordinated staff schedules to optimize labor efficiency and meet peak demand periods.
- Resolved customer complaints promptly, maintaining high satisfaction levels and fostering loyalty.
- Improved daily operational checklists.
- Ensured transparency and accountability across shifts.
- Boosted productivity.
- Took ownership of customer complaints during evening shifts.
- Trusted with office work
- Maintained great customer relations
- Communicated effectively to attain customers satisfaction
Volunteer
Thiel College
Greenville, PA
2026 - Current
- Assisted in organizing campus events, enhancing participant engagement and collaboration.
- Coordinated volunteer schedules, ensuring optimal coverage for various activities and programs.
- Supported fundraising initiatives by creating promotional materials and managing social media outreach.
- Conducted outreach to recruit volunteers, increasing participation in community service projects.
Education
Bachelor of Arts - Accounting
Thiel College
Greenville, PA05-2029
High School Diploma -
Homeschool Association
Fowler, OH06-2020
Skills
- Microsoft Word
- Microsoft Excel
- Cash Handling
- Employee training
- Customer Service
- Decision Making
- Bookwork
- Bank Deposits
- Drawer Balancing
- Shift Leadership
- Stocking and Inventory
Accomplishments
- Trusted with preparing and transporting bank deposits
- Promoted or trusted with shift lead responsibilities
- Responsible for daily book work and accurate cash handling
Timeline
Shift Manager, Bookkeeper
Quinn's Market
06.2021 - Current
Volunteer
Thiel College
2026 - Current
Bachelor of Arts - Accounting
Thiel College
High School Diploma -
Homeschool Association