Diana Ortega
Phoenix,AZ
Summary
Adept at fostering child development and safety at Magical Star Preschool, I excel in customer relations and team motivation. Leveraging skills in money handling and service knowledge, I've significantly contributed to program quality and parent satisfaction. My approach combines nurturing care with effective communication, ensuring a positive, educational environment. I also do volunteer work at my kids school and recognized by the Creighton school district .
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager
Rubios Costal Grill
01.2022 - Current
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Oversaw daily operations to maintain store cleanliness and organization.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Daycare Teacher
Magical Star Preschool
09.2019 - 03.2020
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
- Gathered materials and resources to prepare for lessons and activities.
- Collaborated with fellow daycare teachers to create a cohesive educational experience across all classrooms within the center.
- Maintained accurate documentation of student progress, behavior incidents, and parent-teacher conferences for review as needed.
- Contributed to improved program quality by participating in professional development workshops and training sessions.
Education
High School Diploma -
Central Highschool
Los Ángeles 06.2016
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
Accomplishments
I do volunteer work when I can at my daughter‘s school. I am recognized by my kids school district Creighton school district and have been awarded several volunteer recognition awards for the amount of hours that I’ve put in I’ve roughly put in about 100+ hours in the past year so far and will continue to contribute as much as I can . I help with different events like food distribution, free yard sales, disinfecting toys and organizing them while kids are on break and much more .
Certification
- Food handlers card
- Clearance card
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Rubios Costal Grill
01.2022 - Current
Daycare Teacher
Magical Star Preschool
09.2019 - 03.2020
- Food handlers card
- Clearance card
High School Diploma -
Central Highschool
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