Summary
Overview
Work History
Education
Skills
Timeline
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Raquel Fuentes

Phoenix,AZ

Summary

Hardworking and ambitious hospitality professional with a strong work ethic, a proven ability to thrive in fast-paced environments, and a commitment to delivering exceptional guest experiences. A fast learner who adapts quickly to new challenges, consistently exceeds performance goals, and actively seeks opportunities to broaden skillsets. Known for being dependable, self-motivated, and enthusiastic about contributing to a high-performing team. Eager to grow within a dynamic organization where dedication, collaboration, and continuous improvement are valued.

Overview

7
7
years of professional experience

Work History

Server

Cheddar’s Scratch Kitchen
02.2025 - Current
  • Consistently exceeded expectations in three or more statistical performance categories, contributing to team success and service standards.
  • Achieved alcohol upsell goal by influencing over 50 customers per day, demonstrating strong product knowledge and sales skills.
  • Engaged and served high volumes of guests per shift while maintaining quality service and guest satisfaction.
  • Recognized regularly as a top daily seller in internal sales competitions, highlighting competitive drive and customer rapport.
  • Frequently mentioned by name in guest feedback and server surveys, reflecting excellent customer service and memorable guest interactions.
  • Maintained a 90%+ satisfaction rating in server surveys over an extended period, showing consistent performance and guest approval.
  • Demonstrated effective time management and multitasking by balancing multiple tables, completing side work, and supporting both front-of-house (FOH) and back-of-house (BOH) operations seamlessly.

Server

The Craftsman Cocktails and Kitchen
07.2024 - 01.2025
  • Educate customers on promotions and new menu items.
  • Attended weekly vendor training and daily team meetings to review shift performance.
  • Consistently hit the alcohol upsell goal of 20 customers per day.
  • Serve and engage with many customers per shift.
  • Recognized as a top seller in the restaurant for weekly specials.
  • Mentioned by name in online reviews.
  • Trained multiple server staff.

Bank Experience Specialist

Desert Financial
09.2023 - 07.2024
  • Utilized impeccable organizational skills and attention to detail to accurately calculate customers transactions such as deposits, withdrawals, loan payments, and balanced cash drawer with precision.
  • Handled number requests for exceptions and placed orders when necessary and sought supervisors’ approval as needed.
  • Studied and learned all the products and services the credit union provides including over 100 account types and loans.
  • Distinguished member needs and proposed products and services, accordingly, submitting referrals to proceed with offers.
  • Educated members about online banking and ATM availability.
  • Answered questions with accuracy, redirecting to useful resources as needed.
  • Worked on a team with other sales associates to boost sales goals, conversion, and units per transaction through constant communication and celebrating the development of branch goals.

Barista

Starbucks
02.2023 - 09.2023
  • Memorized over 200 menu items and created custom drinks for over 100 customers a shift.
  • Happily, fulfilled customer orders including hot and cold drinks, seasonal offerings, and food items.
  • Provided friendly customer service all while remaining calm during periods of high volume.
  • Meticulously managed the cash flow operations totaling up to thousands per shift.

Retail

Soccer Locker
05.2020 - 11.2022
  • Greeted and assisted on the sales floor, ensuring exemplary customer service by delivering the ultimate experience.
  • Proactively assist over 100 customers per shift by answering questions, providing merchandise expertise, processing orders, and handling payments.
  • Understood and delivered the store’s philosophy and lifestyle to the customers.
  • Worked on a team with other sales associates to boost sales goals, conversion, and units per transaction through constant communication and celebrating accomplishments.

Childcare Provider

V-Learning Center
08.2018 - 05.2020
  • Maintained a clean environment by changing 30+ diapers daily, potty training dozens of children, and regularly sanitizing surfaces.
  • Created a safe environment for up to 15 children ranging from 9 months to 4 years old collaborating with other caregivers.
  • Administered meals and medications specific to each child’s dietary restrictions.
  • Effectively interacted with infants and educated toddlers working towards specific age-appropriate goals.
  • Coordinated activities including games activities, movies, concerts, exercise classes, and crafts.
  • Clearly communicated and coordinated with parents to understand each child’s specific needs and desires.

Education

Bachelor of Science - Biology

Ottawa University
Surprise, AZ
05.2023

Associate of Arts -

Scottsdale Community College
Scottsdale, AZ
05.2022

Skills

  • Exceptional people smarts and service skills
  • Flexible and quick to embrace change
  • Driven, dependable and punctual
  • Collaborative and goal oriented
  • Strong multi-tasking abilities
  • Accurate and detail oriented
  • Effective communication and sales skills
  • Proven success working in a team and independently
  • Excel when working in a fast-paced environment
  • Bilingual in English and Spanish

Timeline

Server

Cheddar’s Scratch Kitchen
02.2025 - Current

Server

The Craftsman Cocktails and Kitchen
07.2024 - 01.2025

Bank Experience Specialist

Desert Financial
09.2023 - 07.2024

Barista

Starbucks
02.2023 - 09.2023

Retail

Soccer Locker
05.2020 - 11.2022

Childcare Provider

V-Learning Center
08.2018 - 05.2020

Bachelor of Science - Biology

Ottawa University

Associate of Arts -

Scottsdale Community College

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