Kevin O'Brien
Middletown,NY
Summary
Proven to enhance customer satisfaction and streamline service at any and all previous jobs, I bring exceptional people skills and a strong work ethic. Expert in hospitality service, with a knack for sales techniques and cash handling, I've successfully managed multiple responsibilities, achieving significant improvements in guest engagement and order accuracy.
Overview
6
6
years of professional experience
Work History
Server
Cosimos Restaurant Group
07.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Baseball Team Treasurer
Minisink Valley Central School District
04.2019 - 05.2019
- Oversaw the successful completion of external payments without any major findings or issues raised by auditors.
- Reconciled monthly statements, invoices and expense accounts, keeping records accurate, and current.
- Drafted treasury reports to support management decision-making needs.
Swim and Gym Counselor
East Stroudsburg University Phys. Ed Department
09.2019 - 04.2020
- The Swim and Gym Program is a community-based physical activity program. It aims to provide quality physical education and activity programs for children with disabilities while offering valuable hands-on experiences for future educators and professionals from various disciplines at ESU.
- Contributed to a supportive work environment by sharing knowledge, resources, and new findings within the counseling field.
- Guided clients in developing skills and strategies for dealing with problems.
Youth Baseball Seasonal Camp Counselor
Minisink Valley Central School District
08.2018 - Current
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Led conflict resolution efforts among campers, fostering a positive atmosphere conducive to personal development.
Host and Server
Fuji Steakhouse & Sushi Bar
07.2018 - 07.2021
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Server
Trackside Station Grill & Bar
10.2019 - 02.2020
- Started my first semester of college, and worked while being a full time student.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
Bachelor of Science - Athletic Training
East Stroudsburg University of Pennsylvania
East Stroudsburg, PA12.2023
Minisink Valley High School
Slate Hill, NY06.2019
Skills
- Exceptional People Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- Service prioritization
- Sales expertise
- Sales Techniques
- Order Accuracy
- Suggestive Selling
Timeline
Server
Cosimos Restaurant Group
07.2021 - Current
Server
Trackside Station Grill & Bar
10.2019 - 02.2020
Swim and Gym Counselor
East Stroudsburg University Phys. Ed Department
09.2019 - 04.2020
Baseball Team Treasurer
Minisink Valley Central School District
04.2019 - 05.2019
Youth Baseball Seasonal Camp Counselor
Minisink Valley Central School District
08.2018 - Current
Host and Server
Fuji Steakhouse & Sushi Bar
07.2018 - 07.2021
Bachelor of Science - Athletic Training
East Stroudsburg University of Pennsylvania
Minisink Valley High School
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