Diana Parra
Miami,FL
Summary
Meticulous Sterile Processing Technician with four years of professional experience in the proper care and decontamination of various surgical instrumentation, including specialized electromechanical equipment. Excellent skills in assembly and preparation, sterile processing, attention to detail and safety protocols.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Central Sterile Technician
HCA Healthcare
07.2022 - Current
- Assembled basic instrument trays in accordance wit established procedure.
- Decontamination of devices such as complex Medical equipment’s, surgical drills, orthopedic trays, etc.
- Followed established guidelines for packaging, labelling and selecting the proper method of sterilization.
- Cleaned sterilized, repackaged and disposed of instruments to maintain a safe patient environment.
Medical Receptionist
American Care Medical Center
09.2021 - 09.2022
- Greet and attend to patients in person and over the phone
- Answered and handled all phone calls in a friendly and efficient manner
- Schedule follow up and diagnostic test appointments recommended by the Provider.
- Scan and upload new patient registration forms and patient information into IPHES.
- Verifies eligibility of insurance benefits.
Youth Care Worker
Caliburn International
05.2021 - 08.2021
- Physically count minors when transitioning the shelter
- Always maintained line of sight and supervision and when applicable, Provide one on one supervision.
- Ensured all minors are always accounted for while at the premises
- Establishes and maintains positive relationships with all children in care and reinforces concepts presented in class and groups.
- Helps with appropriate daily activities for children.
- Keeps the learning environment clean and orderly by picking up learning materials, wiping tables and chairs, etc.
Environmental Technician
Baptist Health South Florida
01.2020 - 04.2021
- Cleans/maintains assigned work area by gathering materials, refilling carts, removing trash, disposing red bags, disinfecting bathrooms (including shower, sink, and toilet) and dusting.
- Cleans/disinfects emergency spills and debris immediately.
- Removes and properly disposes of trash and soiled linen.
- Replenishes supplies.
- Reports safety hazards and defects immediately.
- Provides excellent customer service to all patients, visitors, and internal customers.
- Greets patients and families in a courteous manner when entering room.
- Performs special cleaning procedures such as terminal cleanings when needed (deep cleaning using bleach, wipe walls, clean underneath bed, high dust, change curtains).
- Responds to verbal speech, alarm signals, radio, and telephone communications within appropriate time frame as specified by leader.
Youth Care Worker
Loyal Source Government Services
03.2018 - 08.2019
- Physically count minors when transitioning the shelter
- Maintained line of sight and supervision at all times and when applicable, Provide one on one supervision.
- Ensured all minors are accounted for at all times while at the premises.
Customer Service Representative
Assurant (Adecco)
05.2017 - 03.2018
- Providing customer service to and average of 60 or more calls per day, Answering inquiries and solving problems.
- Ensuring superior customer service by addressing customer concerns, Demonstrating empathy and solving problems on the spot
Youth Care Worker
IS Solutions
11.2016 - 03.2017
- Conducted headcounts every 15-minutes to ensure all minors are accounted for.
- Documented headcount checks in the required form.
- Maintained line of sight and supervision at all times and when applicable, provide one on one supervision.
Customer Service Representative
Assurant
03.2014 - 04.2016
- Providing customer service to and average of 60 or more calls per day.
- Answer customers inquiries.
- Ensured superior customer service by addressing customer concerns.
- Demonstrated empathy and solved problems on the spot.
- Assist in training new hires on the team; teaching company policies and procedures as well as best practices
Cashier
The Home Depot
05.2013 - 03.2014
- Hands on experience in accepting payments from customers also on giving change and receipt.
- Highly skilled in using scanners and cash register.
- Proven record of using the right process for cash, credit cards or other types of payment.
Education
Associate's Degree - Surgical Technology
Keiser Career College
Miami, FL09.2009
Skills
- Bilingual (6 years)
- Call Center (6 years)
- Customer Service (6 years)
- CSR (6 years)
- Spanish (10 years)
- English (10 years)
- Cash handling
- Experience with children (4 years)
- Medical receptionist (1 year)
- Medical scheduling (1 year)
- Insurance verification
- Medical Office Experience (1 year)
- Medical terminology
- Typing
Certification
- CRCST
- February 2023 to Present
Timeline
Central Sterile Technician
HCA Healthcare
07.2022 - Current
Medical Receptionist
American Care Medical Center
09.2021 - 09.2022
Youth Care Worker
Caliburn International
05.2021 - 08.2021
Environmental Technician
Baptist Health South Florida
01.2020 - 04.2021
Youth Care Worker
Loyal Source Government Services
03.2018 - 08.2019
Customer Service Representative
Assurant (Adecco)
05.2017 - 03.2018
Youth Care Worker
IS Solutions
11.2016 - 03.2017
Customer Service Representative
Assurant
03.2014 - 04.2016
Cashier
The Home Depot
05.2013 - 03.2014
Associate's Degree - Surgical Technology
Keiser Career College