Diana Partida Mendez
Buena Park,CA
Summary
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Reliable Shift Leader with 14 years in retail/customer service industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Overview
8
8
years of professional experience
Work History
Shift Supervisor
CVS Pharmacy, Retail
Dana Point, CA
09.2018 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
Pharmacy Technician
CVS Pharmacy, Retail
Dana Point, CA
09.2015 - 09.2018
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Education
Associate Of Science - Horticulture & Business
Saddleback College
Mission Viejo, CAHigh School Diploma - General Studies
Dana Hills High School
Dana Point, CA06.2010
Skills
- Customer-Oriented
- Strategic Planning
- Training and Mentoring
- Staff Management
- Workplace Safety
- Continuous Improvement
- Problem Solving
- Task Prioritization
- Decision Making
- Customer Service
- Leadership Abilities
- Organizational Skills
- Time Management
- Attention to Detail
- Customer Service Management
- Equipment Troubleshooting
Languages
Spanish
Timeline
Shift Supervisor
CVS Pharmacy, Retail
09.2018 - Current
Pharmacy Technician
CVS Pharmacy, Retail
09.2015 - 09.2018
Associate Of Science - Horticulture & Business
Saddleback College
High School Diploma - General Studies
Dana Hills High School