Diana Patterson

• Answered incoming calls, responded to inquiries and routed messages appropriately.
• Provided customer service to answer patient questions and resolve issues.
• Scheduled follow-up visits for discharged patients.
• Assisted patients with scheduling appointments and confirming insurance coverage.
• Verified insurance eligibility and benefits for services rendered by the healthcare provider.
• Ensured accurate completion of all required paperwork prior to patient visits.
• Handled confidential information in accordance with HIPAA regulations.
• Created reports summarizing various types of data associated with Patient Services operations.
• Managed inventory levels of office supplies ensuring adequate stock is maintained at all times.
• Maintained up-to-date knowledge of health plan policies and procedures related to billing, coding and reimbursement practices.
• Participated in monthly meetings related to Patient Services performance goals and objectives.
• Reviewed daily reports to ensure that all tasks were completed accurately and on time.
• Performed administrative duties such as filing documents, photocopying records or preparing mailings.
• Coordinated insurance authorizations, collected co-payments and resolved discrepancies.

Same as above