Gwen Angeloski
Valparaiso,IN
Summary
Dedicated and detail oriented Patient Access Specialist who is CPC certified seeking to maintain a full-time position in medical coding.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Patient Services Representative
Northshore Health Centers
08.2024 - Current
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
- Improved patient satisfaction by efficiently managing appointment scheduling and coordinating follow-up care.
- Conducted pre-registration tasks including verifying insurance eligibility requirements were met before scheduled appointments.
- Used NextGen to schedule appointments.
- Assisted patients in filling out check-in and payment paperwork.
- Balanced deposits and credit card payments each day.
Registrar
Northwest Health Porter
06.2022 - 08.2024
- I admit patients from the ED or another outside facility to one of the departments in our hospital.
- I will move a patient from one room to another, change there status, doctors, etc. per orders.
- Communicate with doctors, nurses, and other personnel as needed.
- If needed I will have patients sign IMM and/or MOON forms.
- I will help out in outpatient registration as needed, registering patients for lab work, xray's, and various other tests.
- If an patient has Medicare I will check the CPT codes against the ICD-10 codes for their orders to make sure they meet medical necessity. If needed I will create an MBI.
- I will help in ED registration as needed.
Kitchen Assistant
Victory Christian Academy
08.2017 - 10.2020
- I helped the kitchen manager purchase food and supplies and then store the products properly.
- I assisted in cooking meals and then safely transporting and serving a certain amount at another location.
- I properly stored any leftovers, and then cleaned dishes, cooking equipment, and the kitchen.
Seasonal Cashier
Hobby Lobby
10.2007 - 01.2009
- I would assist customers in purchases and returns, maintaining a clean store front, restocking the register counters and close by shelves, and cleaning when I worked the closing shift
- I also was part of the team that would come in early and count for Inventory
- I worked two seasons; The first from October of 2007 to March of 2008, and the second season from September of 2008 to January of 2009.
Stylist
Sahair Beauty Salon
03.2007 - 09.2007
- I provided various services such as haircuts, colors, styles, etc.
- I checked customers in and out, collecting money.
- Made appointments and answered phones in a professional and courteous manor.
- Cleaned my station and the shop floor, washed towels, and assisted in any other cleaning needed.
Education
Indiana University
07.2024
Artistic Beauty College
12.2005
Skills
- Active Listening
- Certified Professional Coder (CPC)
- Attention to Detail
- Multitasking Abilities
- Electronic Medical Record Software
- Reliability
- Organizational Skills
- Effective Communication
- Team Collaboration
- Task Prioritization
- Self Motivation
Certification
CPC-A cercifation through AAPC
Timeline
Patient Services Representative
Northshore Health Centers
08.2024 - Current
Registrar
Northwest Health Porter
06.2022 - 08.2024
Kitchen Assistant
Victory Christian Academy
08.2017 - 10.2020
Seasonal Cashier
Hobby Lobby
10.2007 - 01.2009
Stylist
Sahair Beauty Salon
03.2007 - 09.2007
Artistic Beauty College
Indiana University
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