Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Gwen Angeloski

Gwen Angeloski

Valparaiso,IN

Summary

Dedicated and detail oriented Patient Access Specialist who is CPC certified seeking to maintain a full-time position in medical coding.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Patient Services Representative

Northshore Health Centers
08.2024 - Current
  • Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
  • Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
  • Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
  • Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
  • Improved patient satisfaction by efficiently managing appointment scheduling and coordinating follow-up care.
  • Conducted pre-registration tasks including verifying insurance eligibility requirements were met before scheduled appointments.
  • Used NextGen to schedule appointments.
  • Assisted patients in filling out check-in and payment paperwork.
  • Balanced deposits and credit card payments each day.

Registrar

Northwest Health Porter
06.2022 - 08.2024
  • I admit patients from the ED or another outside facility to one of the departments in our hospital.
  • I will move a patient from one room to another, change there status, doctors, etc. per orders.
  • Communicate with doctors, nurses, and other personnel as needed.
  • If needed I will have patients sign IMM and/or MOON forms.
  • I will help out in outpatient registration as needed, registering patients for lab work, xray's, and various other tests.
  • If an patient has Medicare I will check the CPT codes against the ICD-10 codes for their orders to make sure they meet medical necessity. If needed I will create an MBI.
  • I will help in ED registration as needed.

Kitchen Assistant

Victory Christian Academy
08.2017 - 10.2020
  • I helped the kitchen manager purchase food and supplies and then store the products properly.
  • I assisted in cooking meals and then safely transporting and serving a certain amount at another location.
  • I properly stored any leftovers, and then cleaned dishes, cooking equipment, and the kitchen.

Seasonal Cashier

Hobby Lobby
10.2007 - 01.2009
  • I would assist customers in purchases and returns, maintaining a clean store front, restocking the register counters and close by shelves, and cleaning when I worked the closing shift
  • I also was part of the team that would come in early and count for Inventory
  • I worked two seasons; The first from October of 2007 to March of 2008, and the second season from September of 2008 to January of 2009.

Stylist

Sahair Beauty Salon
03.2007 - 09.2007
  • I provided various services such as haircuts, colors, styles, etc.
  • I checked customers in and out, collecting money.
  • Made appointments and answered phones in a professional and courteous manor.
  • Cleaned my station and the shop floor, washed towels, and assisted in any other cleaning needed.

Education

Indiana University
07.2024

Artistic Beauty College
12.2005

Skills

  • Active Listening
  • Certified Professional Coder (CPC)
  • Attention to Detail
  • Multitasking Abilities
  • Electronic Medical Record Software
  • Reliability
  • Organizational Skills
  • Effective Communication
  • Team Collaboration
  • Task Prioritization
  • Self Motivation

Certification

CPC-A cercifation through AAPC

Timeline

Patient Services Representative

Northshore Health Centers
08.2024 - Current

Registrar

Northwest Health Porter
06.2022 - 08.2024

Kitchen Assistant

Victory Christian Academy
08.2017 - 10.2020

Seasonal Cashier

Hobby Lobby
10.2007 - 01.2009

Stylist

Sahair Beauty Salon
03.2007 - 09.2007

Artistic Beauty College

Indiana University

Similar Profiles

CREATE PROFILE
Gwen Angeloski