Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Kathryn Dickens

Advance,NC
Kathryn Dickens

Summary

Hello, My name is Kathryn Dickens and I am interested in applying for the "Remote Radiology Scheduler" position. I am professional with significant experience in patient services, ready to enhance patient experience. Skilled in managing inbound calls,taking payments, obtaining patient personal information and administrative tasks. I would also process insurance claims, ensuring that all information was firmly correct before filing. While having a strong focus on teamwork and adaptability ensures consistent and reliable support. Known for excellent communication skills, empathy, and problem-solving abilities.

Overview

6
years of professional experience

Work History

Ventra Health

Patient Services Representative
12.2024 - Current

Job overview

  • Taking payments
  • Answering high volume calls
  • Processing insurance claims
  • Entering in patient info; insurance, personal info, billing
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

EyeCare Center

Front Office Specialist
03.2023 - 10.2024

Job overview

  • Scheduling appointments
  • Taking payments via cash/credit
  • Entering in patient info; insurance, personal info, billing
  • Answering high volume calls inbound / outbound
  • Assisted patients with check-in and check-out processes to ensure smooth visits.
  • Verified insurance information, facilitating billing processes.

Tierney Orthotics & Prosthetics

Scheduler/Receptionist
07.2023 - 03.2024

Job overview

  • Scheduling/ Rescheduling appointments
  • Entering in patient info; insurance, personal info, billing
  • Answering high volume calls inbound / outbound
  • Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
  • Skilled at working independently and collaboratively in a team environment.

Robinhood Integrative Health

Front Desk Receptionist
01.2023 - 07.2023

Job overview

  • Scheduling appointments
  • Answering incoming calls/ outbound
  • Obtaining insurance information
  • Taking payments
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.

Villa Grill Restaurant

Server/Host/Takeout Manager
01.2020 - 01.2022

Job overview

  • Food & Beverage Service
  • Data Entry
  • Sales/ Quality Control
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Ego Hour Hair Designers

Front Desk Receptionist
01.2019 - 01.2020

Job overview

  • Scheduled Appointments
  • Sales/ Inventory
  • Prepared Schedules per each stylist
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Education

Davidson County Community College
Mocksville, NC

General Educational Development Diploma
01.2012

Skills

  • Excellent Customer Service
  • Proficient in Microsoft Office
  • Multitasking and organization
  • Time Management
  • Insurance verification
  • HIPAA compliance
  • Active listening
  • Data entry

Timeline

Patient Services Representative

Ventra Health
12.2024 - Current

Scheduler/Receptionist

Tierney Orthotics & Prosthetics
07.2023 - 03.2024

Front Office Specialist

EyeCare Center
03.2023 - 10.2024

Front Desk Receptionist

Robinhood Integrative Health
01.2023 - 07.2023

Server/Host/Takeout Manager

Villa Grill Restaurant
01.2020 - 01.2022

Front Desk Receptionist

Ego Hour Hair Designers
01.2019 - 01.2020

Davidson County Community College

General Educational Development Diploma
Kathryn Dickens