BOBBIE DAVENPORT
Austin,Texas
Summary
Highly-motivated employee with a passion to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. A desire to obtain a position within a company that I can continue to grow with. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Services Representative
Menlo Medical Clinic
Menlo Park, CA
02.2023 - Current
- Coordinated with physicians and medical staff to ensure proper patient care was provided in a timely manner.
- Checked-in patients for scheduled appointments by verifying demographic information, updating as needed, collecting co-payments, verifying insurance coverages
- Assisted other departments with various tasks as requested by supervisor.
- Applied HIPAA privacy and security regulations while handling patient information.
- Explained clinic policies and procedures clearly and concisely when necessary.
Receptionist
Absolute Body Balance
Colorado Springs, CO
06.2021 - 01.2022
- Tasked with greeting incoming patients and verified paperwork such as insurance information to manage smooth intake processes
- Answered and directed calls using multi-line telephone system
- Filing paperwork, scheduling appointments, checking in and out clients
- Handled payment processing and provided customers with receipts and proper bills and change
- Performed the opening and closing duties for each office location.
Audio & Video Transcriptionist (Intern)
The 4th Judicial District Attorney's Office
Colorado Springs, CO
04.2019 - 01.2022
- Under the direction of the Deputy Chief Investigator and the Office of the District Attorney, responsibility included accurately transcribing audio and video calls from inmates held in the El Paso County Jail
- Any incriminating evidence found was then reported to the investigation team overseeing the case to use as evidence in court
- Worked closely as part of an effective team to deliver investigators' requests on time
- Exercise good judgment in preparing and maintaining clear, concise, and accurate records and reports
- Maintain confidential information in accordance with legal standards and/or County regulations.
Customer Service Associate
Bed Bath & Beyond
Colorado Springs, CO
10.2020 - 03.2021
- Process customer transactions through the register and customer service desk
- Collect and process payment from customer and enter into register (includes applying coupons, providing change and receipts).
Brand Associate
Old Navy
Colorado Springs, CO
09.2018 - 10.2020
- Providing a neat, clean, organized and safe shopping environment for customers and driving sales
- Multi-tasking with work on the sales floor, fitting room, and cash wrap.
Seasonal Sales Associate/ Cashier
PGA Tour Superstore
East Palo Alto, CA
07.2017 - 07.2020
- Tending to customers and addressing their concerns and questions, this included helping customers find specific products, and offering product advice
- Maximizing sales by keeping areas in stock, properly signed, and merchandized, as well as processing various Front End transactions.
Transportation & Event Planner (Intern)
Facebook Academy
Menlo Park, CA
06.2014 - 08.2014
- Restocking and organizing equipment, making DIY tutorials for customers, creating flyers using Excel
- Developed diagrams and floor plans with event setup requirements
- Planned, coordinated and executed special events
- Handled and uploaded event changes and cancellations within system
- Assessed event success and identified improvement areas through client feedback
- Assembled new bicycles for customers and completed quality assurance checks for safety compliance.
Education
Bachelor of Arts - Psychology/ Criminal Justice
University of Colorado, Colorado Springs
Colorado Springs, CO12-2021
High School Diploma -
East Palo Alto Academy High School
East Palo Alto, CA06-2016
Skills
- Customer Service (4 years)
- Extremely organized
- Attention to detail
- Fast learner
- Outstanding interpersonal skills
- Excellent critical thinking skills
- Proficient computer skills (Prezi, Word, PowerPoint, Outlook, Excel)
- Equipped to handling confidential information and high volume workloads
Certification
- January 2016, Certificate of Achievement, San Mateo County Office of Education, Certificate awarded for achieving at least one month of perfect attendance during Fall 2015
- May 2016, Honor Roll, EPA Academy, Commitment to upholding the academic values of EPA Academy and obtaining a 3.0 GPA or better
- July 2020 to Present, 2020 4th Judicial Office of the District Attorney, Certifies that one had completed 219 hours in the Investigation Department at the 4th Judicial District Attorney's Office
- July 2020 to Present, The President's Volunteer Service Award, Corporation for the National and Community Service, Recognition and appreciation for their commitment to strengthen our nation and communities through volunteer service
- June 2021 to June 2023, CJIS Level 2 Security Awareness Certificate, Successfully completed the Level 2 Security Awareness Certification for Criminal Justice Information Services Security Awareness Training
Timeline
Patient Services Representative
Menlo Medical Clinic
02.2023 - Current
Receptionist
Absolute Body Balance
06.2021 - 01.2022
Customer Service Associate
Bed Bath & Beyond
10.2020 - 03.2021
Audio & Video Transcriptionist (Intern)
The 4th Judicial District Attorney's Office
04.2019 - 01.2022
Brand Associate
Old Navy
09.2018 - 10.2020
Seasonal Sales Associate/ Cashier
PGA Tour Superstore
07.2017 - 07.2020
Transportation & Event Planner (Intern)
Facebook Academy
06.2014 - 08.2014
Bachelor of Arts - Psychology/ Criminal Justice
University of Colorado, Colorado Springs
High School Diploma -
East Palo Alto Academy High School
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