Diana Pedroza
Highland,CA
Summary
Well-organized receptionist with demonstrated knowledge of healthcare procedures and administrative operations in clinical environments. Motivated individual seeking a full time position with opportunity for growth and development. Experienced with insurance forms, charts and other business correspondence.
Overview
11
11
years of professional experience
Work History
Hospital Unit Assistant
Arrowhead Regional Medical Center
04.2023 - 01.2024
- Maintained behavior that is compliant with Federal and State regulations, guidelines, and requirements including working knowledge of all health information management issues such as HIPAA.
- Greeted, registered, instructed, discharged, and provided general assistance to 80-160 patients a day.
- Contributed to a smooth admissions process by effectively registering incoming patients and gathering pertinent information.
- Answered a multi-line telephone, took messages, and returned voicemails.
- Provided clerical support as required.
- Able to adhere to the Core Values of the company, of teamwork, communication, empowerment, quality of care, and friendliness.
- Able to maintain friendly, cordial relations with all clients and employees; maintain a positive work atmosphere by acting and communicating in a manner that results in a positive work relationship with customers, co-workers, and managers.
- Assisted nurses, rad-techs, and providers with triaging patient's and charting.
- Performed other duties as assigned my management.
Front Office Medical Assistant
Outreach Management Services
10.2021 - 03.2023
- Registered new patients and updated existing patient demographics by collecting detailed patient information.
- Coordinated medical records management, ensuring accuracy, confidentiality, and timely access for healthcare providers.
- Collected co-pays, co-insurance, deductibles, and past due balances.
- Handled all mail and sent to appropriate departments.
- Retrieved and faxed/mailed medical records to primary care providers and insurance carriers per patient request.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Moved to North Carolina
Seeking Employment
02.2021 - 10.2021
Medical Assistant
Varp Inc
07.2020 - 02.2021
- New patient registration and Discharges
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Performed medical records management, including filing, organizing and scanning documents.
- Verified patient insurance coverage and collected required co-payments.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Taught patients about medications, procedures, and care plan instructions.
Medical Call Center Representative
Loma Linda University Shared Services
11.2016 - 03.2019
- Reduced wait times for callers by managing a high volume of calls effectively without compromising quality of service.
- Resolved complex issues through active listening, empathetic support, and clear communication with patients.
- Prioritized urgent matters while multitasking, ensuring that critical issues were addressed promptly and accurately.
- Navigated various healthcare databases to obtain necessary information for assisting patients with medical inquiries or appointment requests.
- Streamlined appointment scheduling process, ensuring timely access to care for patients in need.
- Enhanced call center performance by providing excellent customer service and consistently meeting performance metrics.
- Upheld strict confidentiality standards regarding sensitive patient information in accordance with HIPAA regulations.
- Maintained a high degree of professionalism and empathy during difficult calls, providing emotional support to distressed patients while addressing their concerns.
Temporary Assignments
Various Temp Agencies
05.2013 - 10.2015
- General Labor
- Customer Service Represtative for 3rd party logistic companies
- Shipping & Recieving clerk
- General Clerical Assignments
Education
Medical Assisting
North West College
Riverside, United States04.2013
High School Diploma -
Norte Vista High School
Riverside, CA05.2012
Skills
- Front desk operations
- Excellent customer service
- EPIC
- Patient Registration
- Data entry
- Leadership
- Medical terminology
- Proficient in Microsoft Office
- Multitasking
- Able to perform under pressure with abnormally high patient volume
- Inventory management
- Insurance Verification
- Team player
- Referral verification
- HIPAA Compliance
- Patient callbacks
- Records maintenance
- Records management
- Invoice generation
- Planning and coordination
Timeline
Hospital Unit Assistant
Arrowhead Regional Medical Center
04.2023 - 01.2024
Front Office Medical Assistant
Outreach Management Services
10.2021 - 03.2023
Moved to North Carolina
Seeking Employment
02.2021 - 10.2021
Medical Assistant
Varp Inc
07.2020 - 02.2021
Medical Call Center Representative
Loma Linda University Shared Services
11.2016 - 03.2019
Temporary Assignments
Various Temp Agencies
05.2013 - 10.2015
Medical Assisting
North West College
High School Diploma -
Norte Vista High School