Automated Systems Technician for the Information Management Department's Service Desk at Arrowhead Regional Medical Center. Provides IT support for hospital staff working in patient care areas as well as office environments.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Automated Systems Technician
Arrowhead Regional Medical Center
10.2023 - Current
Troubleshot and resolved issues with various software applications used by hospital staff
Performed basic troubleshooting for Epic Hyperdrive PRD and Epic Rover applications
Coordinated with Epic Tier 1 On-Call staff to escalate patient critical incidents
Installed various types of hardware in both patient-care and office environments
Administered user accounts for hospital staff in Microsoft Active Directory
Provided user support for hospital staff during scheduled/unscheduled system downtime
Office Assistant
SoCal EMT-Fire Training
09.2020 - 09.2023
Managed record filing system for student records
Data input for student records utilizing Microsoft Excel and Word
Provided basic IT support for owner.
Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Monitored virtual student exams.
Front Counter Team Member
Chick-fil-A
09.2017 - 05.2019
Managed multiple tasks in high-volume environment.
Processed sales transactions using POS system.
Processed customer orders and accurately entered into order system.
Managed drive-thru operations by providing fast and accurate service.
Provided outstanding customer service and prioritized customer needs.
Education
Bachelor of Science - Information Systems And Technology- Cyber Security
California State University - San Bernardino
San Bernardino, CA
08.2017 - 12.2022
Timeline
Automated Systems Technician
Arrowhead Regional Medical Center
10.2023 - Current
Office Assistant
SoCal EMT-Fire Training
09.2020 - 09.2023
Front Counter Team Member
Chick-fil-A
09.2017 - 05.2019
Bachelor of Science - Information Systems And Technology- Cyber Security
Automated Systems Technician at Arrowhead Regional Medical Center – San Bernardino CountyAutomated Systems Technician at Arrowhead Regional Medical Center – San Bernardino County