Summary
Overview
Work History
Education
Timeline
Generic

Joseph Fleming

Automated Systems Technician
Rancho Cucamonga,CA

Summary

Automated Systems Technician for the Information Management Department's Service Desk at Arrowhead Regional Medical Center. Provides IT support for hospital staff working in patient care areas as well as office environments.

Overview

8
8
years of professional experience
5
5
years of post-secondary education

Work History

Automated Systems Technician

Arrowhead Regional Medical Center
10.2023 - Current
  • Troubleshot and resolved issues with various software applications used by hospital staff
  • Performed basic troubleshooting for Epic Hyperdrive PRD and Epic Rover applications
  • Coordinated with Epic Tier 1 On-Call staff to escalate patient critical incidents
  • Installed various types of hardware in both patient-care and office environments
  • Administered user accounts for hospital staff in Microsoft Active Directory
  • Provided user support for hospital staff during scheduled/unscheduled system downtime

Office Assistant

SoCal EMT-Fire Training
09.2020 - 09.2023
  • Managed record filing system for student records
  • Data input for student records utilizing Microsoft Excel and Word
  • Provided basic IT support for owner.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Monitored virtual student exams.

Front Counter Team Member

Chick-fil-A
09.2017 - 05.2019
  • Managed multiple tasks in high-volume environment.
  • Processed sales transactions using POS system.
  • Processed customer orders and accurately entered into order system.
  • Managed drive-thru operations by providing fast and accurate service.
  • Provided outstanding customer service and prioritized customer needs.

Education

Bachelor of Science - Information Systems And Technology- Cyber Security

California State University - San Bernardino
San Bernardino, CA
08.2017 - 12.2022

Timeline

Automated Systems Technician

Arrowhead Regional Medical Center
10.2023 - Current

Office Assistant

SoCal EMT-Fire Training
09.2020 - 09.2023

Front Counter Team Member

Chick-fil-A
09.2017 - 05.2019

Bachelor of Science - Information Systems And Technology- Cyber Security

California State University - San Bernardino
08.2017 - 12.2022
Joseph FlemingAutomated Systems Technician