Joseph P. Melton
Redlands,CA
Overview
21
21
years of professional experience
1
1
Certification
Work History
Automated Systems Technician
San Bernardino County Probation Department
San Bernardino, CA
11.2023 - Current
- Provide Tier I/II IT support for 1700+ users, resolving issues related to hardware, software, VoIP, and network connectivity.
- Administer Active Directory accounts, group policies, DNS, and Microsoft Server environments to ensure system security and availability.
- Support enterprise applications, including Microsoft 365 Suite, SharePoint, Power BI, ArcGIS, Python-based tools, Guard1, JNET, JIMS, CE, and Kantech security systems.
- Install and maintain network cabling, fiber optic terminations, routers, and switches, ensuring compliance with technical standards.
- Perform backup/restore operations and disaster recovery procedures to safeguard critical data.
- Document technical procedures and system changes for compliance and training purposes.
- Resolved over 150+ Tier II IT tickets within first 6 months, improving average resolution time by 15%.
- Successful deployment of 1400+ new PCs across multiple probation facilities ahead of schedule.
- Improved disaster recovery readiness, reducing restoration time from 6 hours to under 2 hours.
- Coordinated with vendors and contractors on system upgrades, completing projects with zero downtime during cutovers.
Fiber Network Technician (IT Support Specialist Functions)
Frontier Communications
Hemet, CA
02.2005 - 06.2022
- Installed, configured, and troubleshot routers, switches, VoIP phones, and PC software.
- Performed fiber optic installations and repairs, including Cat5e, Cat6a, coaxial cabling, and jumpers.
- Designed network topology and routing strategies to improve system reliability and performance.
- Provided end-user training on network systems, VoIP functionality, and new equipment use.
- Conducted diagnostics using test equipment, coordinating with the Fiber Solutions Center for escalated issues.
- Installed and maintained network services for 3,500+ customers, achieving a 98% satisfaction rating.
- Reduced average repair time by 10% through improved troubleshooting documentation.
- Successfully deployed Cisco VoIP solutions to 100+ enterprise customers.
- Improved network efficiency by 15% through traffic analysis and routing adjustments.
Package Handler / Technical Support (IT Functions)
FedEx Express
San Bernardino, CA
06.2022 - 11.2023
- Set up PCs, scanners, and printers for daily operations.
- Troubleshot system connectivity and printing errors to ensure timely package processing.
- Authored technical documentation to assist new employees with IT system setup.
- Increased operational readiness by ensuring 100% uptime of scanning systems during morning shifts.
- Authored a step-by-step IT guide still in use for onboarding/training of new staff.
Education
Cybersecurity
San Diego State University
CCNA
Brandman University
Skills
- Windows Server
- Active Directory
- DNS
- VMware
- Microsoft 365
- SharePoint
- Cisco Routers/Switches
- VoIP
- Fiber Optics
- Cat5e/Cat6a/Coax
- Firewalls
- Access Control
- Backup/Restore
- Disaster Recovery
- Security Best Practices
- Power BI
- ArcGIS
- Python
- Guard1
- JNET
- JIMS
- Kantech
- Vendor Coordination
- Documentation
- Customer Service
- Project Deployment
Certification
- ISC2 Certified in Cybersecurity, 2024-04-01, 2027-04-01, 1614701
- Cisco Introduction to Cybersecurity, 2024-04-01, 2026-04-01
- Google Technical Support Fundamentals, 2025-10-05
- CompTIA Network+, 2025-12-01
- FCC Amateur Radio License, 2025-07-01, 2035-07-01, KO6JYI
Personal Information
- Available: Full-time, Permanent
- Title: Automated Systems Analyst
- Availability: Full-time, Permanent
- ID Type: ISC2 Certified in Cybersecurity
- ID Number: 1614701
Work Schedule
40 hours/week
Timeline
Automated Systems Technician
San Bernardino County Probation Department
11.2023 - Current
Package Handler / Technical Support (IT Functions)
FedEx Express
06.2022 - 11.2023
Fiber Network Technician (IT Support Specialist Functions)
Frontier Communications
02.2005 - 06.2022
Cybersecurity
San Diego State University
CCNA
Brandman University