Diana Pen
Kennewick,WA
Summary
Results-driven General Manager with expertise in customer service and operational management. Proven ability to enhance customer loyalty through exceptional experiences and effective resource utilization. Ecolab certified in restaurant cleanliness, conducting safety audits and improving operational efficiency. Strong track record in team building, reducing overhead, and increasing corporate value.
Overview
28
28
years of professional experience
Work History
General Manager
McDonald's
09.1997 - Current
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Developed effective business plans to align strategic decisions with long-term objectives.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Ecolab trained on cleanliness and safety of playplace equipment
- Implemented training programs to develop staff competencies and improve team performance.
- Directed daily operations to enhance customer satisfaction and streamline service delivery.
Education
High School Diploma - General Studies
Kiona-Benton City High School
Benton City, WASkills
- Maintain cleanliness standards
- Team Leadership
- Training and Development
- Staff training/development
- Coaching and mentoring
- Operations management
- Verbal and written communication
- Effective leader
- Employee scheduling
- Efficient multi-tasker
- Leadership and team building
- Problem resolution
- Team player
Awards
Received outstanding store manager award 4 different years
Timeline
General Manager
McDonald's
09.1997 - Current
High School Diploma - General Studies
Kiona-Benton City High School