Diana PENA PRADO
Chandler,AZ
Summary
Highly motivated individual with strong communication skills, attention to detail, problem-solving skills, and a customer service background looking to obtain a position with The Phoenix Zoo
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
6
6
years of professional experience
Work History
Receptionist & Recognition Committee Member
Village Medical/ Bookmark Medical
Gilbert, Arizona
04.2020 - Current
- Check-in and check-out patients
- Obtain copies of required appointment documentation, have them fill out required paperwork, and upload it into patient’s chart
- Collect co-pays and balances from patients and give them an explanation of what and why they owe what they do
- Scheduled appointments and coordinated patient flow to enhance office operations.
- Communicate with patients and other staff if a problem arises, in a respectful manner, to maintain the practice’s integrity
- Operate any technology required, and help patients if they are having trouble with technology
- Process patient records and insurance information accurately using electronic medical record systems.
- Adhere to practice’s regulations and enforce policies as well as follow appropriate procedures to maintain sanitation requirements
- Provide ideas to the recognition committee to create events and moments for employee bonding and appreciation.
- Create posters/flyers for events
- Developed strong relationships with patients, fostering a welcoming environment for all visitors.
Lead Host & Server (part-time)
Miel De Agave
Chandler, Arizona
04.2025 - 04.2026
- Prioritized customer satisfaction and experience
- Maintaining a clean workspace
- Operating cash registers, toast pos system, OpenTable, and other electronics.
- Assist manager with events taking place at restaurant, especially with organizing, decor, and being available if a problem arises and providing solutions if needed.
- Taking customer orders, upselling alcohol and high-ticket items on menu
- Serve food/ drinks
- Resolve customer complaints, ensuring they enjoy their experience from the beginning to end
- Follow appropriate procedures to maintain sanitation requirements and food quality requirements
- Supervised front-of-house operations, ensuring exceptional service and guest satisfaction.
- Trained and mentored new hosts, fostering a collaborative team environment.
- Developed and implemented efficient seating strategies to optimize restaurant flow.
Education
Fashion, Interiors, and Textiles (FIT)
East Valley Institute of Technology (EVIT)
Mesa, Arizona05.2019
High School Diploma -
Hamilton High
Chandler, Arizona05.2019
Skills
- Attentive to detail
- Great customer service
- Very Team-oriented
- Passionate contributor
- Ability to handle criticism
- Excellent written and verbal communication skills
- Speak and write in fluent Spanish
- Computer Proficient
- Flexible and reliable, willing to take on more responsibilities as needed, and devote the time necessary to meet deadlines
- Great organizational skills with the ability to multitask and work under pressure
- Constantly looking to improve
Timeline
Lead Host & Server (part-time)
Miel De Agave
04.2025 - 04.2026
Receptionist & Recognition Committee Member
Village Medical/ Bookmark Medical
04.2020 - Current
Fashion, Interiors, and Textiles (FIT)
East Valley Institute of Technology (EVIT)
High School Diploma -
Hamilton High