Raquel Rodriguez
Sacramento,CA
Summary
Dedicated to facilitating patient access to essential medical support through efficient authorization processes, precise record keeping, and meticulous coordination of paperwork. Recognized for a detail-oriented and proactive mindset, complemented by strong relationship-building abilities that foster collaboration among healthcare teams. Thrives in dynamic environments, consistently adapting to meet the evolving needs of patients and healthcare providers. Committed to enhancing patient experiences and ensuring seamless operations within the healthcare system.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Dental Receptionist
Elica Health Centers
04.2024 - Current
- Working with epic
- Greeting patients
- Registration for the patients
- Collecting payments
- Arranging treatment plans
- Explaining treatment plans
- Verifying documentation from specialist, PCP, pharmacy, Government
- Assistance with referrals
- Submitting referral
- Verifying insurance
- Contacting insurance for patients and clinical reasons
- Triage for emergency patients
- Maintenance of lobby
- Scanning and filing
- Arranging events
- Professional clear communication with providers
- Inventory assistance
- Understood dental terminology and insurance breakdowns.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Front Desk Receptionist
Mosaic Dental Group
12.2022 - 04.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Improved patient satisfaction by efficiently managing dental insurance claims and coordinating with providers.
- Assisted patients in understanding their dental insurance benefits, coverage limits, and out-of-pocket expenses.
- Correctly coded and billed dental claims for various treatments and surgeries.
- Assisted with data entry and administrative support tasks to help meet team goals.
- Maintained physical and computer-based filing systems.
- Processed referral requests.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Dental terminology
Passenger Sales and Services Agent
Matrix Aviation
09.2020 - 09.2022
- Streamlined ticketing processes for increased accuracy and faster service times.
- Facilitated smooth boarding procedures by accurately verifying documents and managing passenger queues.
- Handled emergency situations professionally, providing assistance and support to affected passengers as needed.
- Oversaw ticketing, gate and ramp services.
- Achieved timely flight departures by effectively coordinating with various airline departments and ground services.
- Expedited passenger flow by accurately verifying travel documents and adhering to security protocols.
Retail Customer Sales Associates
Marshall’s Department Store
06.2019 - 09.2020
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Handled cash register transactions accurately, ensuring seamless checkout experiences for customers.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Education
High School Diploma -
Inderkum High School
Sacramento, CA05.2019
Skills
- Insurance verification
- Records management
- HIPAA compliance
- Billing procedures
- Patient file management
- Front office management
- Proficiency in EPIC
- CPR Certified
- Stock management
- Secure storage keeping
- Inventory counting
- FDA and HIPAA compliance
- Microsoft Excel
- Good under pressure
- Communicative
- Friendly
- Attentive to detail
- Analytical and critical thinking
- Problem-solving
- Insurance coding
Certification
CPR & AED Certified
Languages
Spanish
Native or Bilingual
Timeline
Dental Receptionist
Elica Health Centers
04.2024 - Current
Front Desk Receptionist
Mosaic Dental Group
12.2022 - 04.2024
Passenger Sales and Services Agent
Matrix Aviation
09.2020 - 09.2022
Retail Customer Sales Associates
Marshall’s Department Store
06.2019 - 09.2020
High School Diploma -
Inderkum High School