Dana Delaney
Utica,MI
Summary
Forward-thinking and friendly with distinguished talent in multitasking, modernizing offices and streamlining procedures. Fantastic attention to detail and commitment to optimizing patient experiences through individualized care. Expertise in customer service and inner office operations.
Overview
1
1
year of professional experience
Work History
Dental Receptionist
Comfort Family Dental Of Nj
Center Line, MI
02.2018 - 07.2019
- Created a welcoming environment for patients by providing exceptional customer service at all times.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Scheduled and confirmed patient appointments and consultations.
- Educated patients on proper oral health care instructions and preventive measures.
- Managed front desk operations including scheduling appointments, collecting payments.
- Provided support with front office duties such as photocopying documents or scanning files.
- Verified patient's eligibility for benefits under various insurance plans.
- Answered telephones and directed calls to appropriate medical or administrative staff.
Education
High School Diploma -
West Bloomfield High School
West Bloomfield, MI06-2009
Interior Design
Oakland Community College
Bloomfield Hills, MIRadiology
Baker College
Auburn Hills, MISkills
- HIPAA Compliance
- Insurance Verification
- Data Entry
- Patient Flow Management
- Administrative Support
- Payment Processing
- Phone and Email Etiquette
- Insurance Billing
- Patient Scheduling
- Dental Terminology
- Treatment Room Setup
- Understanding of Dental Insurance
- Pleasant Speaking Voice
- Financial Plan Options
- Punctual and Reliable
Timeline
Dental Receptionist
Comfort Family Dental Of Nj
02.2018 - 07.2019
High School Diploma -
West Bloomfield High School
Interior Design
Oakland Community College
Radiology
Baker College