Diana Perez
Florida
Summary
Dynamic professional with a proven track record at Hard Rock Cafe, excelling in staff training and development while enhancing customer satisfaction. Adept at problem-solving and team collaboration, I streamlined operations and optimized processes, ensuring high-quality service delivery and fostering a productive work environment.
Overview
7
7
years of professional experience
Work History
Manager's Assistant
Hector Fong Auto Repair
03.2024 - 06.2025
- Facilitated smooth operations during managerial absences by stepping up as an interim leader when required.
- Served as a reliable point of contact for clients, vendors, and stakeholders, establishing trust and credibility within the industry.
- Managed multiple tasks simultaneously, maintaining strict deadlines and ensuring accuracy in all deliverables.
Manager's Assistant
Dogs Friends Miami
01.2023 - 06.2025
- Streamlined office workflow by updating record-keeping systems making it easier to track progress on ongoing projects.
- Assisted in talent acquisition efforts by reviewing resumes, scheduling interviews, and participating in candidate evaluations during hiring processes.
- Optimized internal processes for better efficiency, implementing new software solutions where necessary.
- Organized various events, meetings, and conferences to promote collaboration among team members and showcase organizational achievements at a larger scale.
Manager
Hard Rock Cafe
11.2018 - 12.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
Education
High School Diploma -
Francisco Espejo
Venezuela - CaracasBachelor of Arts - Management of Material And Financial Resources
Simon Rodriguez
Venezuela - Caracas01-2014
Skills
- Customer service
- Money handling
- Staff training and development
- Staff supervision
- Business administration
- Problem-solving
- Team collaboration
Timeline
Manager's Assistant
Hector Fong Auto Repair
03.2024 - 06.2025
Manager's Assistant
Dogs Friends Miami
01.2023 - 06.2025
Manager
Hard Rock Cafe
11.2018 - 12.2022
High School Diploma -
Francisco Espejo
Bachelor of Arts - Management of Material And Financial Resources
Simon Rodriguez
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