Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Franklin Garay

Silver Spring,MD

Summary

Driven Service Technician with a proven track record at Hector Auto Service, excelling in installation, repair, and customer service. Ability to explain technical information to non-technical clients, significantly enhancing customer satisfaction. Continuously updated skills to stay ahead in the industry, showcasing exceptional problem-solving abilities and attention to detail.I excel in delivering high-quality service with minimal supervision

Overview

3
3
years of professional experience
1
1
Certification

Work History

Service Technician

Hector Auto Service
05.2022 - 07.2024
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
  • Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.

Service Technician

Darcars Lexus
06.2021 - 03.2022
  • Inspected equipment to diagnose operational issues.
  • Wrote and revised maintenance procedures.
  • Checked, repaired and repacked survival equipment to meet specifications.

Education

John F Kennedy High School
Silver Spring, MD
06.2021

Automotive Technology

Thomas Edison High School of Technology
Silver Spring, MD
05.2021

Skills

  • Installation and Repair
  • Attention to Detail
  • Preventive Maintenance
  • Troubleshooting ability
  • Work with Minimal Supervision
  • Valid Driver's License
  • Problem and Issue Resolution
  • Hand tool knowledge
  • Customer Service
  • Punctual and Reliable
  • Mechanical abilities

Certification

  • CST - Certified Service Technician

Languages

English
Spanish

Timeline

Service Technician

Hector Auto Service
05.2022 - 07.2024

Service Technician

Darcars Lexus
06.2021 - 03.2022

John F Kennedy High School

Automotive Technology

Thomas Edison High School of Technology

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Franklin Garay