Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Diana Perez Garcia

San Jose,CA

Summary

Gained leadership and team management experience as a Shift Leader in a fast-paced, customer-focused environment. Skilled at training staff, resolving customer concerns, and ensuring accuracy, efficiency, and safety in daily operations. Seeking to apply these transferable skills to new opportunities where strong teamwork and operational excellence are valued.


Overview

2
2
years of professional experience

Work History

Shift Leader

Peet's Coffee
07.2022 - 07.2023
  • Demonstrated strong leadership skills by effectively supervising teams.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Managed time effectively to ensure tasks were completed promptly.
  • Handled inventory management to ensure stock availability.
  • Responsible for cash handling and deposits.


Barista

Peet's Coffee
06.2021 - 07.2022
  • Crafted specialty drinks at the bar to enhance customer experience.
  • Made effective decisions in high-stress situations.
  • Resolved customer concerns and complaints.
  • Communicated with customers by phone and in person to provide product and service information.

Food Server

Togo's Sandwiches
08.2021 - 01.2022
  • Provided excellent customer service, ensured order accuracy, and maintained high food safety standards

Education

Bachelor of Arts - Business And Managerial Economics

University of California, Merced
Merced, CA
05-2026

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Customer service
  • Employee training
  • Retail sales
  • Time management

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Shift Leader

Peet's Coffee
07.2022 - 07.2023

Food Server

Togo's Sandwiches
08.2021 - 01.2022

Barista

Peet's Coffee
06.2021 - 07.2022

Bachelor of Arts - Business And Managerial Economics

University of California, Merced

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