DIANA PESTANO
Queens,NY
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Delta Air Lines, Inc
Queens, NY
01.2022 - Current
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Work through IROPs to reassure customers that they are priority.
- Assisted in the PAD operation
Server
OTG Management
Queens, NY
02.2018 - 10.2021
- Serve beverage/food/alcohol and meet the needs of the restaurant guest
- Customer Service
Sales Associate
Cookie’s Kids Store
Jamaica ave, New York
01.2017 - 01.2018
- Assist merchandiser
- Clean Racks and counters
- Customer Service
- Fitting Room
Sales Representatives
Shake Shack
Queens Center Mall, New York
04.2016 - 01.2017
- Food Preparation
- Customer Service
- Host (Greater)
- Cashier
Education
Institute for Health Profession at Cambria Heights
Skills
- Outgoing, honest, hardworking, Reliable, Punctual, Urge to take control
- Demonstrate ability to work well under pressure with others, and communicate effectively with a variety of people including supervisors and peers Exceed in everything I do
References
Available upon request
Timeline
Customer Service Representative
Delta Air Lines, Inc
01.2022 - Current
Server
OTG Management
02.2018 - 10.2021
Sales Associate
Cookie’s Kids Store
01.2017 - 01.2018
Sales Representatives
Shake Shack
04.2016 - 01.2017
Institute for Health Profession at Cambria Heights