Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Diana Phan

Grand Prairie,TX

Summary

Dynamic professional with a proven track record at Starbucks Dfw Airport, adept in scheduling coordination and sales promotion. Excelled in roles requiring exceptional organization and time management skills, alongside a strong ability to enhance customer service through effective team leadership. Demonstrated expertise in espresso machine operation and fostering positive team environments, driving operational excellence.

Overview

8
8
years of professional experience

Work History

Barista Shift Manager

Starbucks Dfw Airport
Grapevine, Texas
09.2024 - 01.2025
  • Created weekly schedules according to business needs while maintaining labor cost goals.
  • Assisted in daily store operations and managed staff to ensure efficient customer service.
  • Directed the setup of beverages, pastries, and other items for sale during shift hours.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Supervised team members' performance by providing feedback, coaching, and guidance.
  • Delegated work to staff, setting priorities and goals.
  • Managed paperwork such as time sheets, employee reviews, incident reports.

Student Intern

Lockheed Martin, Aeronautics
Grand Prairie, TX
01.2018 - 06.2021
  • Maintained positive working relationship with fellow staff and management.
  • Implemented strategies to take advantage of new opportunities.
  • Worked closely with human resources to support employee management and organizational planning.
  • Attended weekly team meetings and provided feedback on projects.
  • Assisted with event planning, support and execution of virtual and in-person engagements.

Sales Associate

Old Navy, Gap
Arlington, Texas
01.2017 - 12.2020
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Bagged or packaged purchases and wrapped gifts.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Education

Bachelor of Science - Aerospace Engineering

University of Texas At Austin
Austin, TX
06-2022

Some College (No Degree) - EKG Tech

Emergency Medical Training Services
Carrollton, TX

Skills

  • Sales promotion
  • Scheduling coordination
  • Health and safety compliance
  • Product upselling
  • Espresso machine operation
  • Cash handling accuracy
  • Systems engineering
  • Simulation modeling
  • Computer-aided design
  • Technical presentation development
  • Aerospace field deployment management
  • Organization and time management
  • Upselling
  • Retail loss prevention
  • Promotional support
  • Feedback implementation
  • Service oriented
  • Electrocardiogram interpretation
  • Cardiac anatomy mastery
  • Basic life support
  • Lead placement
  • Medical ethics
  • Patient preparation
  • Patient communication
  • Vital signs measurement
  • HIPAA compliance
  • Cardiovascular System Evaluation

Languages

Vietnamese
Professional

Timeline

Barista Shift Manager

Starbucks Dfw Airport
09.2024 - 01.2025

Student Intern

Lockheed Martin, Aeronautics
01.2018 - 06.2021

Sales Associate

Old Navy, Gap
01.2017 - 12.2020

Bachelor of Science - Aerospace Engineering

University of Texas At Austin

Some College (No Degree) - EKG Tech

Emergency Medical Training Services

Similar Profiles

CREATE PROFILE
Diana Phan