Diana Ponce
New York,NY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Unarmed Security Guard
Allied Universal
- Site #1 - Walmart Supercenter ( 470 NY-211 Middletown, NY 10940 )
- Stand by the entrance doors, check receipts thoroughly from each customer if possible
- Have great communication skills
- Try to greet each customer if possible
- Be very respectful to everyone
- Have great customer service skills.
Crew Leader
AMC EMPIRE 25
09.2021
- Department of Health Team - Coming in the morning, cleaning, having the building organized and clean for opening
- Ushering - Cleaning theaters
- Concessions - Cashier ( Food )
- Backbar - Serve / Cook hot foods, make sure enough popcorn is popped to serve guests
- Stock - receiving orders & taking them to the stock room : Once every week we count how many items we have & if we need more, we write them down & call for an order
- Box Office / Customer Service - Help anyone who needs to purchase a tickets or have any questions based on their tickets or help in general
- Greeter - Take tickets & direct people to where their movie auditorium is
- Event planner - Any representative that would like to feature their movies on our amc screens, we rent them out theaters for them
- Screening events - Have all food prepared the day of the event, greet people as they come in to see their movie
- Crew Leader - Assistant Manager.
Cashier Team Lead
Sons Convenience
New York, NY
03.2023 - 01.2024
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Streamlined cashier operations for improved productivity and reduced wait times.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
Cashier/ Phone deliveries / Customer service/ Bakery
Jubilee Market Place
07.2022 - 09.2022
- Cashier: Take customers and scan all their items, deal with refunds, store credit and exchanges
- Phone Delivery's: Take phone orders on what people want and gather all those items, and send people out to deliver their food
- Bakery: Make coffee, make ice tea, ice coffee, give out pastries and restock on my pastries/ coffee, and also ground coffee
- Customer service: Deal with customers over the phone who may have any questions on what we sell and if they need anything we can always order those items for them.
Cashier
Food Universe Marketplace
01.2020 - 01.2021
- Provide excellent customer service
- Keep your area clean (eating and cleaning not allowed at register)
- Customers are always right no matter what (be patient, keep calm, if the situation cannot be resolved call a manager and fix the situation together)
- Be a good sport to co-workers (always be nice to others, and ask help when needed from your co-workers)
- Be respectful at all times
- See everyone as family & teammates
- Off your phone at all time/ no headphones, earbuds allowed
- Have the ability to memorize prices of items and the codes of the vegetables.
Cashier
Best Market
02.2016 - 03.2019
- Provide excellent customer service; Patient, keep calm, if the situation cannot be resolved call a manager and fix the situation together
- Keep area clean
- Support co-workers: respectful at all times
- Provide focus multitasking
- Hold up to 20-50lbs.
Education
KIPP NYC College Prep
Bronx, NY06.2021
Skills
- I bring a big positive charismatic energy into the work environment
- Crew Leader at AMC Empire 25 - Assistant Manager
- Patrolling
- I have about 9 years of customer service experience
- Team Leadership
- Energetic
- Maintaining Confidentiality
- Time Management
- Very efficient
- Bilingual: English (Fluent), Spanish (advanced)
- Attention to Detail
- Multitasking Capabilities
Hobbies and Interests
- Volleyball
- Soccer
- Customer service
- Decorate bottles
- Makeup artist
- Security guard licensed
Languages
Spanish
Native or Bilingual
Timeline
Cashier Team Lead
Sons Convenience
03.2023 - 01.2024
Cashier/ Phone deliveries / Customer service/ Bakery
Jubilee Market Place
07.2022 - 09.2022
Crew Leader
AMC EMPIRE 25
09.2021
Cashier
Food Universe Marketplace
01.2020 - 01.2021
Cashier
Best Market
02.2016 - 03.2019
Unarmed Security Guard
Allied Universal
KIPP NYC College Prep