Diana Portillo
Katy
Summary
Dedicated professional with passion for working with children at multiple grade levels. Highly proficient in leading recreational and educational activities when providing head teachers support in all aspects of classroom management. Accomplished in building long-lasting relationships with students, parents and colleagues.
Overview
12
12
years of professional experience
Work History
Teller
Wells Fargo
05.2021 - Current
- ATM Custodian: load cash, monitor cash levels, ensure atm is working properly
- Provide excellent customer service in all interactions, help resolve concerns, and recognize sales opportunities by introducing customers to other Wells
- Fargo team members
- Follow policies and procedures to minimize risk and errors as well as adhere to federal and state banking regulations
- Process Small Simple services on SVP
- Support customer experience by accurately processing and approving teller transactions
Associate Banker
J.P Morgan Chase Bank
04.2019 - 02.2021
- Welcome clients, manage lobby traffic, and check clients into waiting queue
- Assist with deposits, withdrawals, representing credit/debit cards, setup direct deposits and cashing checks
- Help clients learn about self-servicing banking options
- Build long lasting relationships with clients by sharing product knowledge and solutions
- Translate for customers who are monolingual
Desk Cashier
Home Depot
09.2018 - 04.2019
- Checkout contractors and make sure the correct card is on file
- Inform customers about daily and monthly sales
- Organize customers supply needs, create quotes, and place custom orders
Cashier Team Lead
Pump It Up
Houston
02.2016 - 08.2018
- Party planner
- Open and closing of store
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Developed strategies to improve team performance and productivity.
Summer Camp Teacher's Assistant
St luke’s gethsemane church
Houston
06.2013 - 08.2016
- Helped students master assignments and reinforced learning concepts presented by teachers.
- Instructed and monitored students in use and care of equipment and materials.
- Assisted teachers with lesson preparation and curriculum implementation.
- Developed strong relationships with each student through positive reinforcement techniques and individual attention.
Education
High school diploma -
Lee High School
06.2017
Skills
- Patient
- Care Planning
- Compassionate
- Multitasking
- Positive Reinforcement
- Child safety and Hygiene
- Organize
- Customer service
- Account management
- Customer relations
- Data entry
- Time management
- Task prioritization
- Reservation management
- Written communication
Timeline
Teller
Wells Fargo
05.2021 - Current
Associate Banker
J.P Morgan Chase Bank
04.2019 - 02.2021
Desk Cashier
Home Depot
09.2018 - 04.2019
Cashier Team Lead
Pump It Up
02.2016 - 08.2018
Summer Camp Teacher's Assistant
St luke’s gethsemane church
06.2013 - 08.2016
High school diploma -
Lee High School