To obtain a position that will enable me to use my exceptional customer service background, interpersonal and organizational skills and my ability to work well with others.
Hi, I’m
Diana Price
Provider Support Specialist
Sun Prairie,WI
Summary
Overview
32
years of professional experience
Work History
Exact Sciences
Provider Support Specialist
01.2021 - Current
Job overview
- Answer incoming phone calls, place outbound calls, manage and resolve customer complaints, identify and escalate high priority issues to management, work as a team to identify process improvements and document new procedures for growth, maintain current knowledge of changes to sales policies, organizational structure, and territory assignments, as well as communications on sales strategy and initiatives, work cross-functionally to triage issues for appropriate resolution, support the Clinical Study team for order entry, issue resolution, and process improvement
Agrace Hospice
Patient & Guest Services Representative
01.2019 - 01.2021
Job overview
- Answer multi-line phone system and process calls according to protocol, greet internal and external customers in a timely and friendly manner, notify appropriate party of arrival and escorts parties as needed to various locations in the building, coordinates with other staff and volunteers to ensure consistent phone and desk coverage, processes incoming and outgoing correspondence, coordinates daily bank deposits, carries out administrative support and participates in special projects as needed
Happy Hearts Daycare
Owner
01.1993 - 01.2019
Job overview
- Advertise, interview, schedule, accounts payable and receivable and ability to maintain confidential client information
Pineview Assisted Living
CNA
01.2013 - 01.2016
Job overview
- Caring for the elderly with their personal care needs
Colonial Club Senior Activity Center
Volunteer & Supportive Home Care Coordinator
01.2006 - 01.2012
Job overview
- Worked to recruit volunteers through United Way and the general public and was the editor of the monthly newsletter
- As Supportive Home Care Coordinator I worked directly with Case Managers as a referral source, worked with distraught families and elderly clients to decide what services best met their needs, set up home visits with clients and their families to discuss our services, kept detailed confidential files on each client in our program and maintained schedules for our aides to follow for each client
- Also was part of the client's monthly billing
St. Marys Hospital
Telecommunications Operator/Information Desk
01.2002 - 01.2006
Job overview
- Answered a multi-line switchboard that managed incoming calls from doctors, hospitals and the public
- Offered great customer service, maintained a high standard of professionalism with distraught or grieving family members and patients and excelled at patient confidentiality
Education
DeForest High School
High School
University Overview
MATCMadison, WI
Certificate from CNA
12.2012
University Overview
Skills
- Departmental maintenance
- Human Resources
- Customer satisfaction
- Verbal communication
- Written communication
- Detail oriented
- Problem solving
- Dependable
- Trustworthy
- Productive
- Works well under pressure
- Patient focused
- Multi-line phones
- Switchboards
- Softphones
- Five9
- Finess
- Cadence Switchboard
- Microsoft Office Suite
- Excel
- Outlook
- Power Point
- EPIC
- Calabrio
- OneNote
- OnBase
- Order Entry
- Senior Care
- Telecommunications
- Process Improvement
- Accounts Payable
- Accounts Receivable
- Hospice Care
- Remote Support
- Support Services
- Customer Relationship Management
- Training and coaching
- Recordkeeping skills
- Technical assistance
- Incident Management
- Empathy and patience
- Activity Planning
- Software expertise
- Escalation Handling
- Operating System Knowledge
- Data Collection
- Knowledge management
- SLA Compliance
- Data Compiling
- Telecommunications Knowledge
- Ticket management
- Security Protocols
- Application support
- Mobile Device Support
- Call Management
- Cross-functional coordination
- Software troubleshooting
- Technical operations optimization
- Teamwork and Collaboration
- Customer Service
Timeline
Provider Support Specialist
Exact Sciences
01.2021 - Current
Patient & Guest Services Representative
Agrace Hospice
01.2019 - 01.2021
CNA
Pineview Assisted Living
01.2013 - 01.2016
Volunteer & Supportive Home Care Coordinator
Colonial Club Senior Activity Center
01.2006 - 01.2012
Telecommunications Operator/Information Desk
St. Marys Hospital
01.2002 - 01.2006
Owner
Happy Hearts Daycare
01.1993 - 01.2019
DeForest High School
High School
MATC
Certificate from CNA
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