Diana Prieto
San Bernardino,Ca
Summary
Patient-Oriented Clinical Supervisor experienced in case management and program development. Enhanced nurse and staff competencies and improved patient outcomes through effective training initiatives. Committed to delivering high-quality services by establishing high professional performance standards.
Overview
1
1
year of post-secondary education
15
15
years of professional experience
Work History
Clinical Administrative Coordinator
Optum
San Bernardino, California
07.2016 - Current
- Assists and monitors in the processing of referrals for inter-facility transfers using pre-established guidelines.
- Entered, updated, and closed referrals, ensuring accurate CPT/ICD-10 codes, complete records for all required fields, and timely processing of all urgent referrals.
- Processes referrals for durable medical equipment and coordinates home health services according to established policies, procedures and guidelines.
- Served as resource for coordinators, staff, and providers by resolving issues and responding to requests promptly and effectively.
- Legacy Healthcare partners. Southern, CA
- Managed medical records and ensured compliance with HIPAA regulations.
- Implemented electronic health record systems to improve data accessibility.
- Supported quality assurance initiatives to maintain high service standards.
Care Provider
In-Home Supportive Services
09.2014 - 04.2024
- Administer bedside and personal care, including ambulation and assistance with personal and dental hygiene, to enhance patient comfort and wellbeing.
- Maintain accurate patient records to support effective care planning and communication among healthcare providers.
- Participate in case reviews with care team to assess client needs and develop tailored service plans.
- Oversaw customer interactions in Commerce Ca
Medical Correspondence Clerk/Medical Receptionist
APR Consulting
10.2011 - 04.2013
- Operated telephone switchboard to manage incoming calls, provided information, took messages, and scheduled appointments, ensuring efficient communication.
- Greeted visitors, assessed nature and purpose of visits, and directed or escorted them to appropriate destinations to enhance visitor experience.
- Hear and resolve complaints from customers or the public.
- Organized and maintained physical and digital records in a systematic manner. Scan or read incoming materials to determine how and where they should be classified or filed. Prepare documents and correspondence such as claims, inquiries, and forms.
- Diamond Bar, CA
Education
Associate of Science - Health Administration
Colorado Technical University
Colorado Springs, CO 01.2026 - 08.2026
Extern/Instructor -
Crescent College
Huntington Park, CAMedical Billing & Insurance Coding -
UEI
Huntington Park, CADiploma -
Bell Gardens High School
Bell Gardens, CASkills
- Medical Terminology
- Call Management
- Data Entry
- Office Coordination
- Administrative support
- Documentation management
- Form updating
- Problem resolution
- Quick learner
- Workload prioritization
- Effective problem resolution
- Quickly learn methods and procedures
- Process Improvement
Timeline
Associate of Science - Health Administration
Colorado Technical University
01.2026 - 08.2026
Clinical Administrative Coordinator
Optum
07.2016 - Current
Care Provider
In-Home Supportive Services
09.2014 - 04.2024
Medical Correspondence Clerk/Medical Receptionist
APR Consulting
10.2011 - 04.2013
Extern/Instructor -
Crescent College
Medical Billing & Insurance Coding -
UEI
Diploma -
Bell Gardens High School