Diana P. Zapata-Valdez
Culver City,CA
Summary
Compassionate and organized support professional with 5+ years of experience coordinating care and academic services for diverse populations in fast-paced environments. Proven ability to communicate with multidisciplinary teams, manage sensitive records, and organize complex scheduling needs. Seeking to bring strong interpersonal and administrative skills to a healthcare support role in a high-volume clinical setting.
Overview
9
9
years of professional experience
Work History
Lead Youth Counselor
Vista Del Mar
Los Angeles, USA
02.2024 - Current
- Coordinated daily schedules and care plans for 13+ at-risk youth, ensuring clear communication between clinical staff, social workers, and external agencies.
- Maintained confidential records and completed all required documentation for intakes, discharges, and progress tracking.
- De-escalated crisis situations and collaborated with multi-disciplinary teams to implement individualized care strategies.
- Led training for new staff, supporting professional communication and policy adherence
Teacher’s Aide
Vista Del Mar
Los Angeles, USA
11.2023 - 02.2024
- Supported unaccompanied minors through academic assistance and translation services, facilitating communication between students and educators in English and Spanish.
- Assisted with scheduling individual tutoring and group instruction based on student needs and staff availability.
- Maintained detailed documentation on student progress and support needs.
Student Tutor
University of California, Riverside
Riverside, CA
09.2021 - 12.2022
- Scheduled and conducted 1:1 and small-group tutoring sessions for undergraduates, adjusting lesson plans based on availability and learning goals.
- Used Word, Excel, and university email to track student progress and coordinate session logistics with faculty.
Elementary and Middle School Tutor
Mar Vista Community Center
03.2016 - 01.2018
- My responsibilities as a tutor were to support tutees in becoming more independent learners, persisting in college, and reaching their goals.
- I provided individual and group tutoring to students across various courses.
Education
Bachelor of Arts - Linguistics, Italian Language and Studies
University of California, Riverside
Riverside, CA08.2023
Skills
- Appointment Scheduling & Coordination
- Patient/Client Communication
- Recordkeeping & Documentation
- Microsoft Word, Excel, Outlook
- Interdepartmental Coordination
- Spanish-English Bilingual Communication
- Medical Terminology (basic, from ORR & training context)
- Trauma-Informed Care
- Confidentiality & Compliance
Timeline
Lead Youth Counselor
Vista Del Mar
02.2024 - Current
Teacher’s Aide
Vista Del Mar
11.2023 - 02.2024
Student Tutor
University of California, Riverside
09.2021 - 12.2022
Elementary and Middle School Tutor
Mar Vista Community Center
03.2016 - 01.2018
Bachelor of Arts - Linguistics, Italian Language and Studies
University of California, Riverside
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