Elonta Williams
Long Beach,CA
Summary
Dynamic youth counselor with extensive experience at Star View Adolescent Center, specializing in trauma-informed care and behavior management. Proven track record in mentoring staff and enhancing youth development through creative engagement. Strong communicator and problem-solver, dedicated to fostering a safe and supportive environment for at-risk youth.
Overview
23
23
years of professional experience
Work History
Lead Youth Counselor
Star View Adolescent Center
Torrance
02.2011 - Current
- Supervised daily activities and behavioral management for at-risk youth.
- Implemented crisis intervention strategies to ensure safety and stability of clients.
- Trained and mentored junior counselors on best practices in youth engagement.
- Implemented behavior management techniques to maintain a structured and nurturing atmosphere conducive to learning.
- Mentored staff members by sharing best practices in youth counseling, promoting professional growth within the team.
- Enhanced youth development by implementing creative and engaging activities tailored to individual needs.
- Collaborated with team members to develop a comprehensive approach for meeting the unique needs of each child.
- Established trust with young clients by actively listening, validating feelings, offering guidance when necessary during individual counseling sessions.
- Monitored youth behavior and offered guidance and support for positive change.
- Assisted youth in developing problem-solving and communication skills to support stress management.
- Supervised youth in engaging environment to promote security and safety for all ages.
- Engaged and interacted with youth members, teaching sustainable habits, and coping mechanisms.
- Encouraged children to talk issues out with each other and without anger, which eased tense situations.
- Helped youth develop and achieve personal goals with close support.
- Provided crisis intervention and emotional support to youth.
- Demonstrated positive influence to children by acting appropriately, being respectful to others and actively listening.
Swing Shift Manager
McDonald's
Carson, CA
09.2003 - 06.2011
- Supervised team operations during swing shift to ensure efficient service delivery.
- Trained and mentored new employees on food safety and customer service protocols.
- Managed inventory levels, reducing waste through effective stock control measures.
- Implemented performance improvement initiatives, enhancing overall team productivity.
- Resolved customer complaints swiftly, maintaining high satisfaction ratings during peak hours.
- Conducted regular quality checks on food preparation processes to uphold standards.
- Addressed customer concerns promptly, leading to increased customer satisfaction rates.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Education
Bachelor of Science - Sociology
Cal State Dominguez Hills
Carson, CA06.2009
Skills
Mental health support
Social skills training
Life skills coaching
Youth supervision
Verbal and written communication
Positive reinforcement
Behavior management
Trauma-informed care
Teamwork and collaboration
Problem-solving
Time management
Attention to detail
Problem-solving abilities
Excellent communication
Organizational skills
Safety protocols and procedures
Active listening
Effective communication
Customer service skills
Accomplishments
2025 Employee of the year
Timeline
Lead Youth Counselor
Star View Adolescent Center
02.2011 - Current
Swing Shift Manager
McDonald's
09.2003 - 06.2011
Bachelor of Science - Sociology
Cal State Dominguez Hills