Madeleine Katzbeck
Boulder,MT
Summary
Adept at mental health support and meticulous record-keeping, I significantly enhanced youth well-being at Youth Dynamics through proactive counseling and team mentorship. My commitment to excellence was further demonstrated at Marriott Hotel, ensuring guest satisfaction through exceptional service and cleanliness. Skilled in life skills coaching and schedule management, I excel in fostering positive environments and promoting personal growth.
Overview
7
7
years of professional experience
Work History
Lead Youth Counselor
Youth Dynamics
Boulder, MT
05.2018 - Current
- Established trust with young clients by actively listening, validating feelings, offering guidance when necessary during individual counseling sessions.
- Participated ongoing professional development opportunities staying current best practices within youth counseling
- Mentored staff members by sharing best practices in youth counseling, promoting professional growth within the team.
- Ensured safety and well-being of all participants through diligent supervision and enforcement of program rules.
- Maintained accurate records pertaining client progress ensuring confidentiality compliance laws were upheld at all times.
- Promoted healthy lifestyles among participants by integrating physical activity into daily programming schedules while teaching proper nutrition habits.
- Wrote reports for family and caregivers, documenting progress, challenges, and therapy milestones.
Housekeeping Room Attendant
Marriott Hotel
Helena, MT
01.2017 - 05.2018
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
- Sorted, laundered and put away various laundry items.
Education
Hiset -
Home Schooled
Boulder, MT06.2014
Skills
- Parent Communication
- Mental Health Support
- Social Skills Training
- Life Skills Coaching
- Youth supervision
- Life Skills Training
- Schedule Management
- File and Record Keeping
Nature photography
As a hobby and a coping skill, I like to capture some of the more pure and simple moments in nature. Waterfalls, sunsets, and flowers are my more favorite things.
Timeline
Lead Youth Counselor
Youth Dynamics
05.2018 - Current
Housekeeping Room Attendant
Marriott Hotel
01.2017 - 05.2018
Hiset -
Home Schooled