Hi, I’m
DIANA QUIROZ
Administrative Assistant
Lindenhurst,NY
Summary
Reliable Administrative Assistant offering 10+ year background and familiar with a variety of fields, concepts, practices, and procedures. Expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional; self-motivated work ethic to perform effectively in independent or team environments.
Overview
19
years of professional experience
Work History
United Healthcare Group - OPTUM
Associate Patient Care Coordinator
01.2023 - Current
Job overview
- Communicate with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Maintain confidentiality of patient data and conditions to safeguard health information.
- Greeting and assisting patients with MyChart sing ups and echeck-in procedures.
- Met customer service expectations through problem resolution, daily communication, and follow-up, boosting customer service scores by 98%.
- Assist patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Process payments using credit cards and apple pay, maintaining accurate records of transactions.
- Manage phone and email correspondence and handle incoming and outgoing mail and faxes.
- Ensure all correspondence is scanned and/or filed; process requests for medical records release maintaining appropriate logs.
- Train new staff on filing, phone etiquette, and other office duties.
- Maintained an organized and clean front office area to create a professional and welcoming environment for visitors and employees.
- Entered and updated sensitive customer information during check-ins and room changes.
- Understand the development, support, and functionality of the Electronic Health Record system (EPIC).
Robert K. Young & Associates, P.C.
Lead Administrator/Medical Records Coordinator
11.2020 - 10.2022
Job overview
- Administered and maintained reports for incidents, claims, litigation and property losses.
- Contacted insurance adjusters to discuss policies and individual patient benefits.
- Translated for Spanish-speaking clients. Communicated with clients, adjusters, doctors, and attorneys.
- Maintained complex understanding of administrative, ethical, medical, legal, and regulatory requirements within system to perform their important role.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Responsible for entire archives and files of clients ensuring that confidentiality is maintained.
- Supervised duties of other administrators ensuring that all tasks and assignments are correctly completed and on time.
- Responsible for managing workflow and training new hires on how they can best serve administrative tasks, clients and employee teams.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Maintained excellent organizational and time management of medical records.
- In charge of upkeep, additions, and patient and legal requests of medical records including all documentation pertaining to their health and wellness, in accordance with United States HIPAA compliance rules and regulations.
- Processed requests utilizing Verisma, MRO, ChartRequest, ChartSwap, and Barracuda software applications.
- Received, sorted, managed and tracked incoming invoices along with payments made through checks or Ciox Health platform.
Drumsilla Plumbing Corp
Administrative Assistant
09.2018 - 03.2020
Job overview
- Managed calendar of supervisor, scheduling inspection and site appointments.
- Delivered clerical support by handling range of routine and special requirements.
- Interacted with customers by phone, email, or in-person to provide information.
- Handled customer inquiries and suggestions courteously and professionally.
- Input data into spreadsheets and databases.
- Worked with Zoom platform for virtual meetings.
- File pay requisite into filing system and associated work related to quick books and office bookkeeping.
- Maintained records and logs of work performed and materials and equipment used.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
Concepts Of Independence, Inc.
Personal Assistant
04.2015 - 04.2019
Job overview
- Completed and assisted in all different designated tasks in ways that enhanced disabled person's ability which enabled them to live independently.
- Built strong relationships with client to deliver emotional support and companionship.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing personal documentation for client.
- Transported and accompanied client to heal.
- Maintained client care records and document personal care and health activities.
- Respected client's health, well-being, privacy, and property.
- Fulfilled all expectations with choice of lifestyle of disabled person.
ZENGO NYC
Customer Service
08.2012 - 08.2013
Job overview
- Welcomed and greeted guests and delivered exceptional customer service.
- Delivered outstanding hospitality and excellent customer service to more than fifty patrons daily.
- Responsible for opening/closing main floor and back station.
- Handled multiple tables and tasks in efficient manner.
- Interacted with customers by taking their orders, making recommendations, providing them with accurate bills, serving them food and drinks, processing payments, and supplying them with anything they needed in a timely manner.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
OFFCORSS
Seasonal Sales Associate
12.2006 - 12.2009
Job overview
- Repeatedly recruited for return employment during holiday season.
- Demonstrated learning and executing fast-skills set working on sales floor as well as front desk cashier.
- Provided excellent customer service by assisting customers with clothing purchases and recommendations.
- Received organized incoming stock in organized fashion and creatively designed displays for new stock.
The Judicial Newspaper
Office Administrator
02.2005 - 08.2006
Job overview
- Dealt with telephone and email inquiries.
- Organized and stored paperwork, documents, and computer-based information.
- Ordered and maintained stationary and equipment.
- Liaised with staff in other departments and with external contacts.
- Arranged training for staff members.
- Managed and maintained budgets and carried out invoicing.
Education
Pohs Institute, Westbury, NY
Pre-Licensing Course from Property & Casualty/Personal Lines
11.2023
LaGuardia Community College, Long Island City, NY
Associate of Arts from Liberal Arts: Social Sciences and Humanities
06.2020
University Overview
- 3.7 GPA
- Dean's List (Spring 2019)
- Phi Theta Kappa International Honor Society Member (2019)
Skills
- Ambitious individual with strong critical thinking and problem-solving skills
- Office Administration
- Database Entry
- Spreadsheet Management
- Scheduling
- Presentation Design
- Report Writing
- Quality Assurance
- Workflow Optimization
- New Hire Training
- Proficient in Microsoft Word, Excel, Power Point; some Photoshop as well
- Invoice Processing
Languages
Spanish
Native or Bilingual
Timeline
Associate Patient Care Coordinator
United Healthcare Group - OPTUM
01.2023 - Current
Lead Administrator/Medical Records Coordinator
Robert K. Young & Associates, P.C.
11.2020 - 10.2022
Administrative Assistant
Drumsilla Plumbing Corp
09.2018 - 03.2020
Personal Assistant
Concepts Of Independence, Inc.
04.2015 - 04.2019
Customer Service
ZENGO NYC
08.2012 - 08.2013
Seasonal Sales Associate
OFFCORSS
12.2006 - 12.2009
Office Administrator
The Judicial Newspaper
02.2005 - 08.2006
Pohs Institute
Pre-Licensing Course from Property & Casualty/Personal Lines
LaGuardia Community College
Associate of Arts from Liberal Arts: Social Sciences and Humanities
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