Diana Rangel
Brighton,CO
Summary
Highly organized and detail-oriented professional with experience in customer-facing roles. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
6
6
years of professional experience
Work History
Parts Driver
Transwest
Brighton, Colorado
08.2024 - Current
- Deliver parts efficiently to automotive repair shops and service centers in a timely manner.
- Manage daily client outreach to ensure satisfaction and prompt resolutions.
- Inspect delivery vehicles for safety and operational readiness.
- Handle daily customer interactions, addressing inquiries and resolving issues to maintain customer satisfaction.
- Strong organizational skills and attention to detail to manage tasks efficiently.
- Maintain accurate records of deliveries, invoices, payments and other paperwork.
- Resolve customer complaints quickly and professionally.
- Receive payment from customers at the time of delivery or pickup, and documented payments.
Delivery Driver
FedEx
Denver, CO
09.2022 - 07.2024
- Communicate effectively with customers regarding delivery schedules and service inquiries.
- Navigate delivery routes efficiently to ensure timely package arrival.
- Plan day accordingly, depending on the route to ensure time efficiency.
- Fast-paced job that allowed me to have great organizational skills, as well as multi-tasking skills.
- Managed customer inquiries and complaints in polite and professional manner.
Pharmacy Technician
UC Health
Aurora, CO
01.2022 - 09.2022
- Greeted customers, gathered clinical information, and addressed non-medical questions and concerns.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Dispensed medications and verified prescriptions for accuracy and compliance.
- Developed strong working relationships with colleagues, fostering a positive work environment that promoted teamwork and productivity.
Quality Control Trainer
CTDI
Denver, CO
12.2019 - 11.2021
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Processed a range of documentation and entered information into databases
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
International business - business management
Metropolitan State University of Denver
Denver, CO5 2021
Skills
- Determined
- Responsible
- Bilingual in both English and Spanish
- Organized
- Great Customer Service
- Effective Communication
- Adaptable
- Attention to detail
- Dependable
- Integrity
Languages
Spanish
Native/ Bilingual
Timeline
Parts Driver
Transwest
08.2024 - Current
Delivery Driver
FedEx
09.2022 - 07.2024
Pharmacy Technician
UC Health
01.2022 - 09.2022
Quality Control Trainer
CTDI
12.2019 - 11.2021
International business - business management
Metropolitan State University of Denver
Leadership Experience
Homes of Hope. 08/01/19-05/01/20, I volunteered to go to Tijuana Mexico in May 2020 to build homes for families that were struggling. This was an extremely life changing experience that helped me view the world in a whole different perspective. It was very heartwarming to see how grateful these families were when we gave them the key to their new home, it's an experience that I will never forget and will always be grateful for. This experience left me with a great sense of need to help people in any way that I can.