Diana Rice
Akron,OH
Summary
Organized and dedicated Process Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Hardworking and passionate job seeker with strong organizational skills eager to secure the Roof Inspector position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Outbound/ Inbound Process Assistant
Amazon
11.2020 - Current
- Lead morning Stand-up with Associates by informing associates of performance development plan for the day, updating on process changes, shift goals, and efficiently staff stations
- Staff floor support roles, maintaining proper ratios, to maximize shift efficiency and floor flow
- Count work-in-progress and coordinate the workflow by directing the indirect team on the floor to ensure associates always had work in front of them, reducing down-time
- Audit and provide coaching to the bottom performing associates each shift
- For quality, and for overall ETI (avoid department specific acronyms)
- Promote and ensure every AA had proper PPE, follows safety 5S markings, and kept their areas tidy, leading by example
- Post hourly Atlas snippets of top offenders for quality, and hold the team accountable for coaching’s (try rephrasing to emphasize working to improve rather than focusing on offenders and their accountability)
- Created a excel macro that tracks quality, showed week over week improvement
- Launched AKR1, and SOH3 in leadership roles.
Education
Bachelors Degree in Business Administration -
National University
01.2026
Skills
- Safety Management
- Attendance Tracking
- Performance monitoring
- Supplier Relations
- Management Support
- Workflow Management
- Assignment Delegation
Amazonlogin
mdianric
Personal Information
Title: Outbound CAP Process Assistant, Inbound Stow Process Assistant
Certification
Real Estate Certification
Timeline
Outbound/ Inbound Process Assistant
Amazon
11.2020 - Current
Bachelors Degree in Business Administration -
National University