Diana RIFFLE
Austin,TX
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
18
18
years of professional experience
Work History
Server
Postino Wine Cafe
Austin , TX
10.2024 - Current
- 1 salesperson for our bottle collection and top selling store in the franchise.
- Made wine and cocktail suggestions.
- Delivered food orders promptly and courteously.
- Provided excellent customer service to ensure satisfaction.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Cleaned tables and chairs to prepare dining area for next customers.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
Server
Deckhand Oyster Bar
Austin, TX
05.2020 - 08.2024
- Greeted customers, answered questions and recommended specials to increase profits.
- Informed customers of daily specials guided them to order their dishes.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Completed cleaning duties.
Bartender
Iron Bird Brewing Co
Colorado Springs, CO
10.2014 - 02.2020
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Accurately recorded orders on cash register and point-of-sale system.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Poured wine, beer and cocktails for patrons.
Cocktail Server
Palazio Gentleman's Club
Austin, TX
03.2007 - 07.2014
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Maintained accurate cash handling practices while efficiently serving customers.
- Recommended and served alcoholic beverages to patrons during high-volume shifts.
- Calculated charges, issued table checks and collected payments from customers.
- Suggested cocktail choices based on customer preference, daily specials and inventory availability.
- Took drink orders from tables and bar area and relayed to bartenders.
Education
High School Diploma -
Field High School
Mogadore, OH05-2001
References
Omid Khani 210-872-2025 Palazio Manager
Juan Ortega 737-708-5446 Deckhand Manager
Edward Morris 719-205-8622 Iron Bird Brewing Manager
Timeline
Server
Postino Wine Cafe
10.2024 - Current
Server
Deckhand Oyster Bar
05.2020 - 08.2024
Bartender
Iron Bird Brewing Co
10.2014 - 02.2020
Cocktail Server
Palazio Gentleman's Club
03.2007 - 07.2014
High School Diploma -
Field High School