DIANA R MONZON
Hialeah
Summary
Patient-oriented Pharmacy Technician with extensive experience preparing, filling and labeling medications. Highly skilled at processing prescriptions and managing pharmacy inventory. Well-versed in interacting with patients to answer questions and provide status updates on prescription fills.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
My Care Pharmacy
Miami Lakes
06.2023 - 09.2025
- Assisted customers in selecting over-the-counter medications and health products.
- Prepared and labeled prescription medications under the supervision of pharmacists.
- Maintained cleanliness and organization of pharmacy workstations and storage areas.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Organized work areas so that everything was easily accessible when needed.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Received payment from customers and processed credit card transactions when necessary.
- Prepared prescription transfers to other pharmacies.
Contact Center Representative
Floridian Medical Center
Hialeah
11.2021 - 12.2022
- Managed incoming patient inquiries with empathy and professionalism.
- Offering elderly individuals the services of the clinic.
- Scheduling appointment for patients to come into the clinic.
Call Center Representative
Las Mercedes Medical Center
Hialeah
02.2019 - 10.2021
- Managed incoming patient inquiries with empathy and professionalism.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Offering elderly individuals the services of the clinic.
- Scheduling appointment for patients to come into the clinic.
Recovery Associate
Macys Department Store
Hialeah
05.2013 - 12.2019
- Organized merchandise displays to enhance store presentation.
- Assisted customers with product inquiries and services.
ADMINISTRACION DE FARMACIA
Ministerio de Salud Publica
Habana
02.1998 - 09.2012
- Llevar el control economico y administrativo de la farmacia
- Managing the financial and administrative operations of the pharmacy
TECNICO EN FARMACIA /PHARMACY TECHNICIAN
Ministerio De Salud Publica
Habana
08.1989 - 09.2012
- Preparar medicina para los pacientes
- LLevar todos los regristor de la production
- Llevar lotes y vencimientos de las medicinas.
- Preparing medications for patients.
- Maintaining complete production records.
- Managing medication batches and expiration dates.
Education
TECNICO EN FARMACIA -
Ministerio De Salud Publica
Habana, Habana09.2012
ADMINISTRACION DE FARMACIA -
Ministerio de Salud Publica
Habana, Habana09.2012
Pharmacy technician -
Habana, Habana06.1989
Pharmacy
FVI School of Nursing And Technology
Miami, FLSkills
- Great customer skills
- Fast learner
- Multi-tasker
- Detail oriented
- Very punctual
- Ability to handle stressful situations
Certification
- Certified in Pharmacy Administration
- Certified Pharmacy Technician
Timeline
Pharmacy Technician
My Care Pharmacy
06.2023 - 09.2025
Contact Center Representative
Floridian Medical Center
11.2021 - 12.2022
Call Center Representative
Las Mercedes Medical Center
02.2019 - 10.2021
Recovery Associate
Macys Department Store
05.2013 - 12.2019
ADMINISTRACION DE FARMACIA
Ministerio de Salud Publica
02.1998 - 09.2012
TECNICO EN FARMACIA /PHARMACY TECHNICIAN
Ministerio De Salud Publica
08.1989 - 09.2012
TECNICO EN FARMACIA -
Ministerio De Salud Publica
ADMINISTRACION DE FARMACIA -
Ministerio de Salud Publica
Pharmacy technician -
Pharmacy
FVI School of Nursing And Technology
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