Diana Rodriguez
Fayetteville,NC
Summary
Dedicated Customer Service and Advocate professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Resourceful and enterprising with a deep understanding of the military community's unique challenges.
Overview
12
12
years of professional experience
Work History
Peer Support Volunteer/Board Member
VFV (Warriors For Life)
Fountain Valley, CA
11.2015 - Current
- Provided compassionate support to veterans dealing with chronic conditions.
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
- Provided ongoing assessment, problem-solving, and skill teaching to assist individuals with activities of daily living.
- Directed family-centered, strengths-based, culturally competent, and individualized intakes and assessments.
- Maintained company's social media presence by posting messages, answering posts, and monitoring responses.
- Increased awareness of and supported participation in self-help and advocacy organizations
Life Coach
SYKES
Denver, CO
06.2014 - 03.2016
- Assist clients with building life management and coping skills to handle daily needs and specific stressors.
- Connected clients with available resources to improve plan success.
- Displayed sensitivity to cultural and linguistic needs of clients and families served
- Encouraged clients to set and achieve reasonable goals on weekly basis
- Used coordination and planning skills to achieve results according to schedule
- Connected clients with available resources to improve plan success
- Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Apache Helicopter Mechanic
US Army
Fayetteville, NC
02.2010 - 05.2013
- Performed work in adherence to aviation regulations and protocols.
- Followed safety procedures while analyzing issues and working on aircraft.
- Completed repair and maintenance work on twelve aircraft.
- Logged maintenance notes regarding status of aircraft repairs.
- Documented all inspection and maintenance actions in aircraft forms, IMDS and FERMS
- Completed preventive and reparative maintenance on aircraft electronics and computer systems
- Removed and installed aircraft subsystem assemblies such as engines, rotors, gearboxes, transmissions and mechanical flight controls
- Coordinated and distributed exposure and contamination control procedures
- Recorded maintenance actions in aircraft logbooks
Education
Bachelor of Science - Applied Psychology
University of Phoenix
Tempe, AZ07.2024
GED -
Coastal Carolina Community College
Jacksonville, NC07.1999
Skills
- Proficient in Microsoft Office
- Comprehensive Research
- Experienced in telecommuting, dedicated home office space with noise-free environment
- Effective communication with exceptional interpersonal skills
- Resolving Problems
- Reporting Tools
- Thrive Under Pressure
- Balanced Work Ethic
Affiliations
Member and Volunteer Work for:
- Victory for Veterans
- EOD Warrior Foundation
- Wounded Warrior Project
- Disabled American Veterans
- Veterans of Foreign Wars
- American Legion and Auxiliary
References
- SFC Selwyn James 910.728.9299 (2012- Current)
- Tarah Tindell 479.747.8294 (2014- Current)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Sometimes you win, sometimes you learn.
John C. Maxwell
Timeline
Peer Support Volunteer/Board Member
VFV (Warriors For Life)
11.2015 - Current
Life Coach
SYKES
06.2014 - 03.2016
Apache Helicopter Mechanic
US Army
02.2010 - 05.2013
Bachelor of Science - Applied Psychology
University of Phoenix
GED -
Coastal Carolina Community College
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