Diana Rodriguez
Houston
Summary
Proven professional with a robust background in healthcare and customer service, exemplified during my tenure at Ibn Sina Foundation. Excelled in patient care coordination and team collaboration, significantly enhancing patient satisfaction and operational efficiency. Skilled in dental software management and certified in CPR/AED, I bring a blend of technical expertise and interpersonal skills to achieve outstanding results.
Overview
3
3
years of professional experience
Work History
Team Member
Chick-fil-A
05.2021 - 07.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Insurance Agent
Galaxy Insurance
08.2021 - 04.2022
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Receptionist
Ibn Sina Foundation
04.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Dental Assistant
Ibn Sina Foundation
05.2024 - Current
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
Education
GED -
Texas Education Agency
05.2024
Dental Assistant Certification -
UT Health San Antonio School of Dentistry
San Antonio, TX05.2024
Registered Dental Assistant License -
Texas State Board of Dental Examiners
Austin, TX09.2024
Skills
- Patient Care Coordination
- Patient Relations
- Treatment Planning
- Team Collaboration
- Complex Problem-Solving
- Emergency Response Preparedness
- Dental Software Management
- Dental Radiography
- Equipment Sterilization
- Cross Training Capabilities
- HIPAA Compliance Understanding
- OSHA Regulations Knowledge
- Certified in CPR/AED
- Certified in THTRC
Languages
English
Spanish
Timeline
Dental Assistant
Ibn Sina Foundation
05.2024 - Current
Receptionist
Ibn Sina Foundation
04.2022 - Current
Insurance Agent
Galaxy Insurance
08.2021 - 04.2022
Team Member
Chick-fil-A
05.2021 - 07.2021
GED -
Texas Education Agency
Dental Assistant Certification -
UT Health San Antonio School of Dentistry
Registered Dental Assistant License -
Texas State Board of Dental Examiners
Similar Profiles
Knia AdderleyKnia Adderley
Key Holder Leader at Chick-Fil-A, Chick-Fil-A RestaurantsKey Holder Leader at Chick-Fil-A, Chick-Fil-A Restaurants
Emily BrownEmily Brown
Team Member at Chick-Fil-A, Chick-fil-A Frederick NorthTeam Member at Chick-Fil-A, Chick-fil-A Frederick North
Sara Saint-FleurSara Saint-Fleur
Lead Trainer at Chick-Chick-fil-A-ALead Trainer at Chick-Chick-fil-A-A
Evangel CannonEvangel Cannon
Cashier at Chick-fil-A fil ACashier at Chick-fil-A fil A
Henry LamHenry Lam
Warehouse Associate at UPSWarehouse Associate at UPS