Shayana Cogdill
Fairbanks,AK
Summary
Friendly, dependable, and versatile professional with experience in customer service, sales, administrative support, medical office environments, hospitality, cleaning, and team coordination. Strong communication and organizational skills with the ability to manage multiple priorities, work with the public, maintain accurate records, and contribute positively to a team.
Overview
5
5
years of professional experience
Work History
Team Member
AllState
Fairbanks, Alaska
02.2026 - 08.2026
- Assisted team with daily operations and logistical support tasks.
- Collaborated with colleagues to maintain a clean and organized workspace.
- Participated in team meetings to discuss project updates and workflow improvements.
- Assisted clients in understanding policy options and coverage details.
- Processed applications and maintained accurate client records efficiently.
- Conducted follow-ups with clients to ensure satisfaction and retention.
Team Member
IAC
Fairbanks, Alaska
10.2025 - 01.2026
- Assisted team with daily operations and logistical support tasks.
- Collaborated with colleagues to maintain a clean and organized workspace.
- Participated in team meetings to discuss project updates and workflow improvements.
- Provided crisis intervention support to individuals experiencing domestic violence.
- Coordinated safety planning sessions for clients in high-risk situations.
- Conducted intake assessments to identify client needs and resources.
- Collaborated with law enforcement and social services for client advocacy.
Registration Representative
Foundation Health Partners
Fairbanks, Alaska
03.2024 - 05.2025
- Provided exceptional customer service to patients and families during registration.
- Managed patient registration processes for efficient data collection and accuracy.
- Assisted patients with scheduling appointments and navigating the registration system.
- Processed insurance verifications and coordinated benefits with various providers.
- Collaborated with clinical staff to ensure seamless patient flow and experience.
- Maintained up-to-date knowledge of healthcare regulations and compliance standards.
Team memeber
UPS
Anchorage, Alaska
10.2023 - 01.2024
- Collaborated with team to ensure smooth operations during peak hours.
- Delivered exceptional customer service during busy shifts.
- Worked hard to learn required tasks quickly to maximize performance.
- Consistently focused on learning tasks efficiently to learn required tasks quickly to maximize performance.
- Assisted by rotating through various stations series of different stations based on team needs.
Environmental Services Housekeeper
Foundation Health Partners
Fairbank, AK
01.2022 - 05.2022
- Disinfected high-touch surfaces to maintain a hygienic environment.
- Followed infection control procedures to prevent the spread of pathogens.
- Cleaned patient rooms following established protocols and safety guidelines.
- Managed waste disposal according to health and safety regulations.
- Restocked cleaning supplies and equipment in designated areas.
Team memeber
McDonald's
Fairbanks, Alaska
11.2021 - 01.2022
- Collaborated with team members to achieve daily sales goals and promotions.
- Provided excellent customer service by addressing inquiries and resolving issues.
- Participated in seasonal inventory management and restocking efforts.
- Maintained a clean and organized work area throughout shift.
- Operated cash registers to process payments from customers.
Team memeber
Sprit Halloween
Fairbanks
08.2021 - 11.2021
- Assisted customers in finding desired Halloween costumes and accessories.
- Operated cash register and processed customer transactions efficiently.
- Maintained store displays to ensure an appealing shopping experience.
- Stocked shelves with merchandise, ensuring proper organization and inventory levels.
- Followed safety protocols to maintain a clean and safe work environment.
Sales Associate
Walmart
Fairbanks, AK
05.2021 - 07.2021
- Delivered friendly customer service by assisting customers with product inquiries, promotions, discounts, and special offers, enhancing overall shopping experience.
- Provided friendly customer service and assisted customers with products, promotions, discounts, and special offers.
- Built positive customer relationships and encouraged repeat business through attentive service.
- Coordinated with coworkers and other departments to execute promotional activities and streamline daily operations, contributing to a cohesive team environment.
- Managed multiple tasks effectively during peak periods, demonstrating strong time-management skills to ensure customer satisfaction.
- Maintained a clean, organized work area to support a positive shopping experience.
Education
High School Diploma -
Raven Correspondence School
AlaskaSkills
- Patient Care Coordination
- Patient Interaction
- Patient Support
- Appointment Coordination
- Insurance processing
- Customer Service and Guest Relations
- Customer Communication
- Call management
- Phone Communication
- Data Entry
- Documentation Review
- Order processing
- Teamwork & Collaboration
- Time Management
- Flexibility
- Office Experience
- Front Desk
- Administrative Support
- Meeting Scheduling
- Team Scheduling
- Correspondence Management
- Supervising Experience
- Leadership
- Sales
- Relationship management
- Computer Skills
- Microsoft Excel
- Microsoft Outlook
- Microsoft PowerPoint
- Adobe Acrobat
- Data accuracy
- Communication skills
- Basic Life Support
- Medical Coding
- Clinical Support
- Clinical Reception
- Safety Compliance
- Safety Protocols
- Sanitation Practices
- Facility Facility Support
- Child Interaction
- Family Engagement
- Marketing
- Hospitality
- Multi-line Phone Systems
- Executive support
- Presentation Skills
- Equipment Operation
- Maintenance
- Patient onboarding
- Insurance processing
- Data accuracy
- Communication skills
Timeline
Team Member
AllState
02.2026 - 08.2026
Team Member
IAC
10.2025 - 01.2026
Registration Representative
Foundation Health Partners
03.2024 - 05.2025
Team memeber
UPS
10.2023 - 01.2024
Environmental Services Housekeeper
Foundation Health Partners
01.2022 - 05.2022
Team memeber
McDonald's
11.2021 - 01.2022
Team memeber
Sprit Halloween
08.2021 - 11.2021
Sales Associate
Walmart
05.2021 - 07.2021
High School Diploma -
Raven Correspondence School