Diana Rolon
Sun City
Summary
Highly organized and patient-focused Dental Office Manager with 30 years of experience overseeing daily operations of busy dental practices. Proven expertise in staff management, insurance coordination, billing, scheduling, compliance, and patient relations. Adept at improving workflow efficiency, increasing collections, and maintaining exceptional patient satisfaction.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Dental Office Manager
Busciglio Smiles Orthodontics & Pediatric Dentistry
04.2021 - Current
- Manage daily operations for a multi-provider dental practice
- Supervise and train front office and clinical support staff
- Oversee insurance verification, claims submission, and orthodontic contracts
- Maintain accurate billing, accounts receivable, and collections
- Ensured full compliance with HIPAA, OSHA, and state regulations
- Handle patient concerns professionally & maintaining high satisfaction
- Credentialing for new providers joining the practice
- Handled employee schedules & time request requests
- Maintenance call for any of the 4 offices
Dental Office Manager
Smile Designs Dentistry
01.2015 - 04.2021
- Scheduled appointments and managed patient check-in/check-out
- Verified insurance eligibility and processed claims
- Collected payments and maintained patient financial records
- Entered insurance checks
- Managed the day-to-day duties of an office
- Inventory & ordering
- Handled employee scheduled
- Ensured full compliance with HIPPA, OSHA and state regulations
Dental Office Manager
For All Children & Adult Dentistry
06.2010 - 04.2021
- Scheduled appointments and managed patient check-in/check-out
- Verified insurance eligibility and processed claims
- Collected payments and maintained patient financial records
- Entered insurance checks
- Managed the day-to-day duties of an office
- Inventory & ordering
- Handled employee scheduled
- Ensured full compliance with HIPPA, OSHA and state regulations
Dental Office Manager
Little Falls Family Dental
04.2009 - 06.2010
- Scheduled appointments and managed patient check-in/check-out
- Verified insurance eligibility and processed claims
- Collected payments and maintained patient financial records
- Entered insurance checks
- Managed the day-to-day duties of an office
- Inventory & ordering
- Handled employee scheduled
- Ensured full compliance with HIPPA, OSHA and state regulations
Education
High School -
Queen Of Peace High School
06.1994
College - Liberal Arts
Bergen Community College
06.1996
Skills
- Dental Office Operations
- Team Leadership & Staff Scheduling
- Insurance Verification & Claims Processing
- Billing, AR & Collections
- Patient Relations & Customer Service
- Practice Management Software (Dentrix, Eaglesoft, & Cloud 9)
- HIPAA & OSHA Compliance
- Financial Reporting & Budgeting
- Appointment Scheduling & Workflow Optimization
Certification
- CPR / BLS
- HIPAA & OSHA Training
- Fluent in English & Spanish
Languages
Spanish
Native or Bilingual
Timeline
Dental Office Manager
Busciglio Smiles Orthodontics & Pediatric Dentistry
04.2021 - Current
Dental Office Manager
Smile Designs Dentistry
01.2015 - 04.2021
Dental Office Manager
For All Children & Adult Dentistry
06.2010 - 04.2021
Dental Office Manager
Little Falls Family Dental
04.2009 - 06.2010
College - Liberal Arts
Bergen Community College
High School -
Queen Of Peace High School