Diana Romero
South Hempstead,NY
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
4
4
years of professional experience
Work History
Associate Patient Care Coordinator
Northwell Health Huntington Hospital
07.2021 - Current
- Perform accurate registrations using thorough interview technique to ensure that information is 100% complete and accurate
- Ensures that all compliance requirements have been met, and the registration is properly created and/or updated for anticipated billing
- Streamline doctor-patient interactions by documenting accurate demographic and insurance information into Soarian Financials EHR system for 35+ incoming patients daily in the Emergency Room
- Responsible for providing incoming patients with proper legal documentation in compliance with Northwell guidelines and HIPPA law and regulation (Consent forms, Guarantor, OptOut, Notice of Privacy, No Surprise Billing, Healthix, Coordination of Benefits)
- Follow the Hospital compliance plan and policies, including the Code of Conduct
- Participates in required training for compliance related activities (HIPAA, Compliance, Patient Safety, TJC, etc.)
- Provide compassionate service to all patients and displays actions and attitudes that portray and contribute to the Critical Success factors of the organization
- Support the Emergency Department and Labor and Delivery patients by obtaining the financial information pertinent to reimbursement and statistical data
- Demonstrate Superior Customer Service and Ensure Patient Satisfaction
- Manage responsibilities effectively and efficiently to avoid interference with patient care
- Report patient concerns and non-compliance behavior immediately to Supervisor/Manager.
Service Coordinator
Achieve Beyond
11.2020 - 07.2021
- Build relationships with referral sources local to our varying service locations
- Conduct phone calls and send materials on a regular basis
- Monitor the site visits and tracking of referrals
- Facilitate the development of transition plan to the preschool and other services when appropriate
- Assist family of children with developmental delay
- Maintain good communication with department administrative staff regarding clinical questions, timelines and overall updates and inform of scheduling issues
- Conduct field work with families as needed such as home visits, office meetings at regional or public locations upon family request
- Document and submit all activity daily with accurate information and meet with unit requirements
- Navigate through web-based portals and customized database independently with minimal supervision, by updating and uploading necessary information and documents for each child
- Coordinate services with medical and healthcare providers
- Assist families in identifying available evaluation or service providers.
Patient Care Coordinator
NY Physical Therapy & Wellness
10.2019 - 11.2020
- Greet patients as they arrive and manages wait time
- Complete check-in and check-out tasks to include insurance verification, complete pre-authorizations and/or precertification of procedures, and copy required documents
- Collect co-payments, co-insurance, and deductibles and issues receipts
- Manage cashier box and daily deposits according to company policies
- Processes walk-in patients and visitors
- Answers phones and schedules appointments
- Answer telephone calls, re-direct calls as appropriate, assist callers with questions or concerns, and take messages as needed
- Manage medical records (maintains, files/scans, prepares for schedule)
- Ensure all correspondence is scanned and/or filed, processes requests for medical records release and maintains appropriate logs, etc
- Establish and maintain effective working relationships with patients, employees, and the public
- Performs all other related duties as assigned
Education
Bachelor of Arts - Sociology
SUNY College
Associates - Humanities and Social Science, Liberal Arts
Nassau Community College
Skills
- Adept at multi-taking
- Known for strong communication skills
- Adaptable to environmental changes and requirements
- Excellent interpersonal
- Time Management
- Customer Service
- Patient Registration
- Bilingual in Spanish and English
- Insurance Verification
Timeline
Associate Patient Care Coordinator
Northwell Health Huntington Hospital
07.2021 - Current
Service Coordinator
Achieve Beyond
11.2020 - 07.2021
Patient Care Coordinator
NY Physical Therapy & Wellness
10.2019 - 11.2020
Bachelor of Arts - Sociology
SUNY College
Associates - Humanities and Social Science, Liberal Arts
Nassau Community College
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