Cailyn Hobbs
South Hempstead,NY
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Overview
4
4
years of professional experience
Work History
The Village of Hempstead Sanitation Receptionist
The Village Of Hempstead
06.2017 - 01.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered central telephone system and directed calls accordingly.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Routed incoming mail and messages to relevant personnel without delay.
- Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
The Village of Hempstead Office Clerk
The Village Of Hempstead
06.2016 - 08.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Handled incoming business and client requests for information.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Provided clerical support, addressing routine, and special requirements.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Education
Bachelor of Arts - Psychology
Hofstra University
Hempstead, NY05.2025
High School Diploma -
The Waldorf School of Garden City
Garden City, NY06.2017
Skills
- Bookkeeping
- Data Entry
- Project Coordination
- Clerical Support
- Scheduling
- File Management
- Verbal and Written Communication
- Data Inputting
- Office Administration
- Document Management
- Documentation and Reporting
- Telephone Skills
- Multi-Line Telephone Systems
- Office Equipment Operations
- Customer/Client Relations
- Microsoft office
- Microsoft Word
Timeline
The Village of Hempstead Sanitation Receptionist
The Village Of Hempstead
06.2017 - 01.2020
The Village of Hempstead Office Clerk
The Village Of Hempstead
06.2016 - 08.2018
Bachelor of Arts - Psychology
Hofstra University
High School Diploma -
The Waldorf School of Garden City
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