Diana Romero
2731 W Pershing Rd ,IL
Summary
Dynamic Store Manager with a proven track record at Nuts on Clark, excelling in customer service and problem-solving. Expert in inventory control and cash handling, I fostered a high-performing team through effective training and mentorship, enhancing customer relations and ensuring operational excellence. Committed to creating a welcoming environment for all.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Store Manager
Nuts on Clark
Chicago, IL
07.2011 - Current
- Oversee daily store operations, ensuring optimal inventory levels and product availability.
- Manage daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Manage inventory control, cash control, and store opening and closing procedures.
- Address customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assist with hiring, training and mentoring new staff members for more than 14 years
- Train and mentor staff on customer service excellence and operational procedures.
Merchandise Stocker
Walmart
Cicero, IL
04.2020 - 01.2021
- Organized merchandise on shelves to optimize product visibility and accessibility.
- Collaborated with team members to maintain cleanliness and organization in storage areas.
- Greeted customers and directed to requested products.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
Education
High School Diploma -
Thomas Kelly High School
Chicago, IL2006
Skills
Customer service
Problem-solving
Customer relations
Multitasking and organization
Store opening and closing
Accurate money handling
Certification
Certified Foodservice Manager, Nuts On Clark- 08/24/2022 to 08/24/2027
Timeline
Merchandise Stocker
Walmart
04.2020 - 01.2021
Store Manager
Nuts on Clark
07.2011 - Current
High School Diploma -
Thomas Kelly High School