Diana Ross
River Oaks,TX
Summary
Bilingual
Customer orientated Friendly and reliable person offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Committed and hardworking [Job Title] with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Focused [Job Title] with strong understanding of retail operations. Offering extensive experience in high-volume settings. Highly service-minded and professional with customers and employees alike.
Overview
6
6
years of professional experience
Work History
Cashier
`Cal's Convenience
Tatum, NM
03.2020 - 09.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Assistant Manager
Family Dollar
Tatum, NM
09.2018 - 01.2020
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Achieved recognition for contribution to store success by optimizing sales.
Waitress
Pizza Hut
Lovington, N.M.
04.2015 - 09.2017
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
Education
No Degree - Criminal Justice
Clovis Community College
Clovis, NMStill Attending - Business Administration And Management
Tarrant County College District
Fort Worth, TX05.2024
General Studies
Clovis High School
Clovis, N.M.05.1988
Skills
- Customer Relations
- Customer Transactions
- Work Task Prioritization
- Cooperative Attitude
- Credits and Refunds
Languages
Spanish
Native or Bilingual
Timeline
Cashier
`Cal's Convenience
03.2020 - 09.2022
Assistant Manager
Family Dollar
09.2018 - 01.2020
Waitress
Pizza Hut
04.2015 - 09.2017
No Degree - Criminal Justice
Clovis Community College
Still Attending - Business Administration And Management
Tarrant County College District
General Studies
Clovis High School
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