Diana Ruiz
Hannaford Supermarket
Walden,NY
1
Certification
15
years of professional experience
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment. Motivated to learn, grow and excel.
Work History
Assistant Seafood Manager
5 Months- Oversaw inventory management and product rotation processes to uphold freshness and quality standards.
- Streamlined seafood department operations by ensuring cleanliness and organization of workstations.
- Facilitated customer engagement to deliver product knowledge and elevate shopping experience.
- Facilitated collaboration among team members to achieve daily sales targets.
- Monitored product displays for compliance with company merchandising guidelines and promotional strategies.
- Implemented best practices for reducing waste and optimizing inventory turnover rates.
Supervisor
3 Years 8 Months- Supervised daily operations to ensure compliance with company policies and procedures.
- Trained and mentored staff to enhance performance and customer service skills.
- Coordinated scheduling and staffing to meet operational needs during peak hours.
- Resolved customer complaints efficiently, improving overall satisfaction ratings.
- Monitored performance metrics, identifying areas for improvement in team efficiency.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Customer Service Rep
9 Months- Customer service representative, I work in call-center answering phones asking probing questions trying to resolve customers issues with their equipment at home for Internet service voice service or cable service.
- Performed data entry for shipments, customer information and orders
- Managed client records
- Set up client appointments
- Provided policy and service information
- Assisted customers with a warm and professional attitude
- Answered general questions
- Resolved customer information and complaints
- Handled online orders and credit card transactions
Receiver/Trainer
1 Year 9 Months- Data Entry
- Placed, tagged and secured merchandise
- Good listening skills
- Compared shipping orders and invoices against contents received to
- Warehousing functions verify accuracy.
- Stocking and replenishing
- Moved shipment materials to and from designated areas using lift
- Used hand-held devices and computers to record and monitor
- Tracked attendance and progress against goals for each participant.
- Assessed student needs to develop effective receivers training
- Material Handling Equipment plans.
- Receiving
- Mentored new hires, resulting in stronger staff development and
- Quality Assurance increased productivity.
- Monitored participant workflow and behaviors throughout training process.
Customer Service/Cashier
9 Months- Issued receipts and processed refunds, credits, or exchanges.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Monitored customers for signs of security concerns and escalated issues to management.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Educated customers on promotions to enhance sales.
- Increased sales by offering advice on purchases and promoting additional products.
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
- Answered questions about store policies and concerns to support positive customer experiences.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Kept areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Personal Care Aide
6 Years 2 Months- Monitored progress and documented any patient health status changes, keeping healthcare team updated.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Helped clients maintain optimal health by overseeing medication administration and all doctor's appointments.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
Education
GED
Skills
Shipping & Receiving
Technical support
Team Management
Freight Experience
Customer support
Supervisor
Schedule Management
Training and mentoring
Goal oriented
Staff management
Customer service
Attention to detail
Employee motivation
Decision-making
Complex Problem-solving
Schedule development
Certification
- Basic attention to detail — Proficient June 2021 Identifying differences in materials, following instructions, and detecting details among distracting information Full results: Proficient
- Warehouse shift leader — Highly Proficient June 2021 Supervising warehouse staff and maintaining safety and security standards Full results: Highly Proficient
- Scheduling — Familiar June 2021 Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Familiar
- Forklift safety — Proficient March 2020 Best practices and safety hazards in forklift operation Full results: Proficient
Timeline
Assistant Seafood Manager
Hannaford Supermarket
03.2026 - CurrentRead More
Supervisor
Hannaford Supermarket
07.2022 - 03.2026Read More
Customer Service Rep
Spectrum
09.2021 - 06.2022Read More
Receiver/Trainer
United Natural Foods Inc
07.2018 - 04.2020Read More
Customer Service/Cashier
Travel Centers Of America LLC
10.2017 - 07.2018Read More
Personal Care Aide
Community Health Care
09.2011 - 11.2017Read More
Jefferson High School
GED
Read More