Diana Rushing
Summary
Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.
Overview
20
20
years of professional experience
Work History
General Manager
The Pet Barber
Houston
01.2023 - 04.2026
- Oversaw daily operations of grooming and retail services, ensuring high standards of care and client experience.
- Managed staff scheduling and training, optimizing workflows and enhancing team performance.
- Coordinated customer service initiatives, driving improvements in client satisfaction and loyalty.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Developed marketing strategies to enhance customer engagement and retention.
- Implemented inventory management systems for grooming supplies and pet products.
Practice Manager
Mercy Pet Clinic
Houston
04.2018 - 02.2022
- Managed daily operations of a busy veterinary practice.
- Coordinated staff schedules to maximize clinic coverage and support efficient operations.
- Supervised training and development of new team members to enhance team capabilities and service quality.
- Maintained inventory levels for medical supplies and equipment.
- Organized client communications to improve appointment scheduling.
- Resolved escalated customer service issues promptly, ensuring client satisfaction and maintaining professionalism.
- Managed vendor relationships for supplies and services related to the practice.
- Ordered supplies needed and kept tabs on inventory levels.
Customer Service Representative
Sunset Animal Hospital
Houston
10.2017 - 04.2018
- Handled customer inquiries and resolved concerns with empathy and professionalism.
- Facilitated appointment scheduling and managed pet care needs for clients, enhancing overall customer experience.
- Collaborated with veterinary staff to streamline patient care delivery, ensuring high-quality service.
- Provided pet owners with guidance on health, nutrition, and preventive care, fostering informed pet ownership.
- Managed inventory of pet supplies and maintained organized stock levels.
- Processed payments and maintained accurate financial records for services rendered.
Manager
Molly’s Mutt House
Houston
11.2016 - 10.2017
- Oversaw daily operations of pet grooming and boarding services.
- Managed staff schedules and delegated tasks to optimize team workflow.
- Enforced customer service standards and addressed customer issues to maintain high service quality.
- Resolved customer inquiries and complaints in a timely manner.
- Developed training programs for new employees to enhance customer service skills.
- Ensured compliance with health and safety regulations in the facility.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Manager
Lone Star Pet Lodges
Missouri City
10.2006 - 10.2017
- Oversaw daily operations of pet grooming and boarding services.
- Managed staff schedules and delegated tasks to enhance team efficiency.
- Monitored staff performance and addressed issues.
- Developed training programs for new employees to improve customer service skills.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Resolved customer inquiries and complaints in a timely manner.
- Coordinated special events to strengthen community ties and engage pet owners.
- Implemented inventory management systems for pet supplies and equipment.
- Ensured compliance with health and safety regulations in the facility.
Education
Winston Churchill
San Antonio, TXSkills
- Operations oversight
- Staff management
- Vendor management
- Budgeting and cost control
- Purchasing and planning
- Inventory management
- Customer service
- Marketing strategy
- Process improvement
- Problem solving
- Conflict resolution
- Vendor managementhips
- Client engagement
- Customer experiences
- Effective leader
- Team player
- Sound judgment
- Sound judgment
Timeline
General Manager
The Pet Barber
01.2023 - 04.2026
Practice Manager
Mercy Pet Clinic
04.2018 - 02.2022
Customer Service Representative
Sunset Animal Hospital
10.2017 - 04.2018
Manager
Molly’s Mutt House
11.2016 - 10.2017
Manager
Lone Star Pet Lodges
10.2006 - 10.2017
Winston Churchill