Diana Siguencia
NEWYORK
Summary
Dedicated Customer Service Professional with expertise in multitasking and time management. Delivered positive and memorable experiences through a strong work ethic and adaptability. Contributed effectively in unsupervised settings while rapidly mastering new skills.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
Work History
Sunset bagel
Cashier
NEWYORK
08.2025 - Current
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted in inventory management by restocking supplies.
- Followed health and safety regulations to ensure a safe environment.
- Handled cash transactions accurately at the register during busy periods.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Welcomed customers and recorded beverage and food orders.
- Operated cash registers to process customer payments.
- Maintained calm demeanor during high-volume periods and special events.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Maintained cleanliness of assigned areas using effective cleaning techniques.
- Operated cleaning equipment to ensure thorough sanitation of surfaces.
- Followed safety protocols for handling cleaning chemicals and tools.
- Communicated with team members to coordinate cleaning schedules effectively.
- Collaborated with peers to develop leadership skills through group projects.
- Participated in workshops focusing on effective communication and team dynamics.
Bakery Worker
Cashier Customer Service
NEWYORK
08.2024 - 05.2025
- Prepared and baked a variety of bread and pastries daily.
- Maintained cleanliness and organization in the bakery area.
- Assisted customers with product selection and inquiries.
- Maintained cleanliness in assigned areas following established safety protocols.
- Operated cleaning equipment to effectively remove dirt and debris.
- Organized cleaning supplies and ensured proper storage after use.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Collected trash from floors within hallways, bathrooms and work areas.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Managed inventory by restocking supplies.
- Prepared and served various coffee beverages to customers.
- Maintained cleanliness of the coffee bar and equipment.
- Engaged with customers to provide exceptional service.
- Operated espresso machines and grinders effectively.
- Followed recipes to ensure consistent quality of drinks.
- Handled cash transactions accurately at the register.
- Prepared espresso drinks and specialty beverages to customer specifications.
- Maintained cleanliness and organization of the workspace and equipment.
- Assisted customers with menu selections and provided recommendations.
- Learned proper brewing techniques for various coffee types and styles.
- Collaborated with team members to ensure smooth service during busy periods.
- Stocked inventory and replenished supplies as needed throughout shifts.
- Maintained clean and organized checkout area for efficient operations.
- Provided excellent customer service while assisting with product inquiries.
- Handled cash, credit, and gift card payments with attention to detail.
- Assisted in restocking shelves and maintaining inventory levels as needed.
- Collaborated with team members to ensure smooth workflow during busy periods.
Education
Master of Finance - Finance
College of Staten Island
Staten Island, NY 07.2025 - 06.2026
Skills
- Financial analysis
- Customer service
- Team collaboration
- Analytical thinking
- Public speaking
- Organizational skills
- Cash handling
- Conflict resolution
- Problem-solving
- Communication
- Multitasking
- Friendly, positive attitude
Timeline
Sunset bagel
Cashier
08.2025 - Current
Master of Finance - Finance
College of Staten Island
07.2025 - 06.2026
Bakery Worker
Cashier Customer Service
08.2024 - 05.2025