Diana Santiago
Philadelphia,PA
Summary
A seasoned professional with over 10+ years of dedicated service in the medical field, adept at collecting and processing comprehensive patient information. Proven track record of ensuring accuracy and confidentiality in handling sensitive data, coupled with a commitment to delivering exceptional patient care through efficient information management.
Overview
22
22
years of professional experience
Work History
Emergency Room Registrator
Saint Christopher's Hospital for Children
07.2023 - 02.2024
- Efficiently manage patient intake, while navigating triage procedures to swiftly collect needed information from patients ensuring accurate information is documented and passed along
- Utilize medical terminology to enhance precision in patient registration processes and support timely medical interventions
- Adept in scheduling pre admission appointments, revenue collections, resources referrals, and insurance verification.
A.R Analyst & Cashier
Girard Medical Center NPHS
07.2020 - 05.2021
- Reconcile bank deposits, create reports to ensure that assigned electronic remits are accurately posted, ensure all incoming payments are processed correctly and follow up regarding missing files and cash not received
- Ensure core functions are completed and balanced accurately including posting of lockbox batches, remittance advices, and credit card exceptions
- Resolve unmatched cash and complete any backlog
- Contact patient insurance companies, payee, bank, frontline staff, or other entity to determine where payment needs to be posted or process refund for incorrect or unidentified payment received
- Review errors on electronic remittance device and relay messages to the appropriate entity
- Back up window cashier and oversee all aspects of cash management, including identifying issues and recommending ways to improve efficiency.
Hospital Operator
Girard Medical Center
10.2016 - 10.2020
- Handle phone system for the Hospital switchboard, which includes answering and screening all outside calls as well as completing calls for patients who may need further assistance
- Screen in house calls and direct calls to proper department entailing the relay of messages for Doctor's, Nurse Practitioner's, Nursing Supervisor' sand personnel staff, while also paging Doctor's and authorized personnel over the intercom system
- Inform appropriate personnel of meetings, events, and codes such as fire drills, rapid response, code blue and security assistance
- Accurately record and log outside calls, codes and keep record of all pages signed for the day.
Medical Billing
Harry J. Lawall and sons Inc
04.2011 - 11.2011
- Responsible for billing all insurance claims in order to meet a daily quota of 50 claims a day
- Accurately maintained all prescriptions paperwork, order forms, and AOB to ensure that all forms were dated and signed in a timely manner
- Kept track of batching and posting of medical records.
Patient Care Associate
Albert Einstein Hospital
05.2007 - 10.2008
- Administer blood and urine samples for patients with liver transplants, mental disabilities, and children
- Worked with Labcorp and strictly followed Hospital Lab protocol when transferring the patients fluids
- Trained incoming employees and students in phlebotomy procedures.
Outpatient Coordinator
Saint Christopher Hospital for Children
09.2001 - 03.2006
- Responsible for scheduling appointments, registration, preparing medical charts, retrieving medical records, confirming insurance eligibility, charge entry, data entry, confirmation of appointments, and written referrals
- Retrieved referrals from Navinet using the EVS machine
- Blocking and Unblocking Physicians schedules using IDX computer system.
Education
Medical Assistant -
American Center for Technical Arts and Science
Philadelphia, PA06.1999
Skills
- Native/Bilingual in English
- Native/Bilingual in Spanish
- Proficient in data entry and payment processing
- Proficient in Medhost
- Proficient in NexGen system
- Proficient in Acumatica
- Proficient in Epic system
- Proficient in Avatar system
Timeline
Emergency Room Registrator
Saint Christopher's Hospital for Children
07.2023 - 02.2024
A.R Analyst & Cashier
Girard Medical Center NPHS
07.2020 - 05.2021
Hospital Operator
Girard Medical Center
10.2016 - 10.2020
Medical Billing
Harry J. Lawall and sons Inc
04.2011 - 11.2011
Patient Care Associate
Albert Einstein Hospital
05.2007 - 10.2008
Outpatient Coordinator
Saint Christopher Hospital for Children
09.2001 - 03.2006
Medical Assistant -
American Center for Technical Arts and Science
Similar Profiles
Maria GuerreroMaria Guerrero
Registered Nurse at Saint Christopher's Hospital For ChildrenRegistered Nurse at Saint Christopher's Hospital For Children
Dawn CollinsDawn Collins
Certified Pharmacy Technician at Saint Christopher's Hospital For ChildrenCertified Pharmacy Technician at Saint Christopher's Hospital For Children
Carli MountCarli Mount
Registered Nurse at Johns Hopkins All ChildrenRegistered Nurse at Johns Hopkins All Children